Community : All Content - GuitarPort Online Subscriptions / Online Store Orders

Subscription query

support@line6.com — Sat, 21 Nov 2009 16:21:45 GMT

Hi guys,

I've had a GPO subscription now for a couple of years but I've noticed that this month (November) my monthly direct debit charge has suddenly increased by $4.00, so I was just wondering what this was for.

Cheers,

Dave Town

Confirmation e-mail

support@line6.com — Sat, 21 Nov 2009 04:17:55 GMT

I´m sorry but I just return a Collectors Classic Package, but just realized that my email was misspelled, I already corrected it, however I did not get any confirmation email, so I´m worried of not having my credit back, please help

Guitarport Subscription not activated

support@line6.com — Sat, 21 Nov 2009 00:11:26 GMT

We have re-bound your hardware for your Pod X3 Live. Please download a track to test the account is active.

Please let us know if this works for you.

Thanks,
Line6lm

registration

support@line6.com — Fri, 20 Nov 2009 23:51:33 GMT

Hi,

I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

http://line6.com/account/tickets/view/

For registration issues, please refer to our Registration FAQ for more information: http://line6.com/community/docs/DOC-1488

Thanks,

Line6lm

GPO Renewal Without My Consent - cancelled and still no refund

support@line6.com — Fri, 20 Nov 2009 23:09:08 GMT

Hi,

I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

Q: What is a support ticket?

http://line6.com/account/tickets/view/

For registration issues, please refer to our Registration FAQ for more information: http://line6.com/community/docs/DOC-1488

Thanks,

Line6lm

Second owner guitar port online registration?

support@line6.com — Fri, 20 Nov 2009 22:59:11 GMT

Hi,

I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

Q: What is a support ticket?

http://line6.com/account/tickets/view/

For registration issues, please refer to our Registration FAQ for more information: http://line6.com/community/docs/DOC-1488

Thanks,

Line6lm

Delaying activation date for Guitarport subscription

support@line6.com — Fri, 20 Nov 2009 22:36:41 GMT

Hello,

I have created a support ticket for you regarding this situation. A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

http://line6.com/account/tickets/view/

My account shows as active on web, but Gearbox says account inactvive

support@line6.com — Fri, 20 Nov 2009 17:07:54 GMT

Hello,

It's been a couple of days since we've heard from you. We're going to assume your question has been answered and close this thread. If you still have questions please feel free to open a new question with us and we will answer your questions accordingly. Thanks!

Line6Miller

Bass POD XT Live expansion order

support@line6.com — Thu, 19 Nov 2009 23:47:55 GMT

How long fromt the tme I place my order for the bass pod expansion update till monkie sees the update?

-Steve

Guitar Port Online for Two Devices

support@line6.com — Thu, 19 Nov 2009 21:44:35 GMT

Hello,

You are correct. If you want to have two separate devices to have GPO access simultaneously you will need two account and two subscriptions. You can submit your GPO feature requests at the following link:

http://line6.com/company/contact/productFeedback/?topic_id=3

Please let us know if you need further assistance, or close out the ticket as “answered” if your situation has been resolved.