Community: Message List

RE: POD 2

support@line6.com — Sat, 21 Nov 2009 01:01:18 GMT

Hello,

I googled that error message and it seems to imply that you are trying to install an older software on your Mac. What software are you trying to install exactly?

Line6Miller

RE: Crackling in monitors, using Toneport UX1

support@line6.com — Sat, 21 Nov 2009 00:57:34 GMT

Hello,

What model computer are you using? I'm asking because we've seen some issues with certain HP DV series laptops with AMD Turion processors.

A lot of people have inserted powered USB 2.0 hubs in line with their TonePorts and the noises have gone away.

Line6Miller

RE: Recording Music

support@line6.com — Sat, 21 Nov 2009 00:54:16 GMT

Hello,

Are you talking about burning your recorded sessions to a disc? What recording application are you using?

What file formats do you see?

Line6Miller

RE: Monkey doesn't show Pocket POD 1.01 flash update

support@line6.com — Sat, 21 Nov 2009 00:52:44 GMT

Hello,

OK. The reason you are not seeing any updates in Monkey is because we are not officially supporting 7 or Snow Leopard yet and because of this, Monkey features are limited.

I think there may be a workaround for this in our Windows 7 Public Beta group so you may want to check out that group.

http://line6.com/community/groups/windows-7-public-beta-group

Has this answer been helpful?

Line6Miller

RE: Pod Studio UX1 Not Working With Windows 7

support@line6.com — Sat, 21 Nov 2009 00:48:35 GMT

Thank you for your info.

If all of your questions have been answered please be sure to award Helpful and/or Correct points to community members who respond with helpful or correct answers, and close out the ticket as “answered” if your situation has been resolved. Thanks!

Line6Miller

RE: kb37 as a real sound card

support@line6.com — Sat, 21 Nov 2009 00:47:22 GMT

Hello,

Thanks for your response. It was very helpful. I'm sorry you feel like our system is "crap". I'll do my best to help answer your question. If you feel like you are not getting th eanswer you need here please feel free to give us a call.

In fact, please give us a call. Ask for me, my name is Rick and I'm the tech lead here.

Or better yet, how about I call you? If that's cool when's a good time? Private message me your number and we'll continue to work on this. Thanks.

(818)575-3600 In case you'd like to call us.

Line6Miller

RE: pod farm crashes with dual monitors xp

support@line6.com — Sat, 21 Nov 2009 00:43:40 GMT

Hello,

Just so we can eliminate the dual monitors as the issue. Does the program ever freeze if you go to a single monitor set up?

Honestly, I've never heard of a dual monitor set up freezing one of our apps but anything is possible I suppose.

Are the screen resolutions set the same on both monitors?

Line6Miller

RE: Riffworks Line 6

support@line6.com — Sat, 21 Nov 2009 00:32:49 GMT

Hello,

In regards to your model packs, please connect your hardware to your computer, launch Lin e6 Monkey and do an asset refresh in the Optional Updates tab.

Here's an FAQ that will show oyu how to do that.

http://line6.com/community/docs/DOC-4738

I'm not quite sure why Riffworks will not open. What operating system do you have installed on your Macs?

Line6Miller

RE: stolen ilok

support@line6.com — Sat, 21 Nov 2009 00:25:03 GMT

Hi,

I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

Q: What is a support ticket?

A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

http://line6.com/account/tickets/view/

Line6Miller

RE: Pod Studio UX1 Not Working With Windows 7

support@line6.com — Fri, 20 Nov 2009 23:47:10 GMT

Hello,

We don't support Windows 7 yet but there have been other user experiencing similar issues. I am trying to track these in our public beta group so although I do not have a solution would you be able to answer my questions in thread attached to this link?

http://line6.com/community/message/94934#94934

Line6Miller