Community: Message List - My subscription is paid up, but i get the "subscription not active" error.

Re: My subscription is paid up, but i get the "subscription not active" error.

support@line6.com — Wed, 01 Jul 2009 18:11:23 GMT

Hello,

If your computer cannot reach the Line 6 server using Monkey, it appears that you may need to remove your popup blockers and/or Virus protection. Did you see the following FAQs for using GPO?

Guitarport Online Troubleshooting (GPO):

http://line6.com/community/docs/DOC-1373

If you need further assistance, please answer the following questions so we can help you:

· Line 6 Product:

· Flash memory, USB Firmware versions installed:

· Line 6 Monkey version installed:

· Line 6 Drivers version installed:

· Line 6 Application (i.e. Riffworks, Line 6 edit, Gearbox) software and version:

· Operating System version

· Is this a dual boot system? If yes, please list all applicable operating systems:

· CPU / Processor Type and Speed

· Amount of RAM

· USB Ports: (#, location, speed 1.0/2.0):

· USB Devices connected to on your system: (Including any HUBs):

· Security software installed on your system (anti-virus, pop-up blockers, firewalls):

· Audio recording programs on your system (i.e. Sonoma, Ableton, Cakewalk, Pro Tools, etc):

· Audio playback programs on your system (i.e. Real Player, Winamp, Itunes, WMP):

· Type of internet connection: Cable modem, DSL, satellite, dial up:

Please note: Line 6 does not support satellite or dial up internet service

General troubleshooting questions (choose N/A if it does not apply):

· Does Line 6 Monkey recognize your device?

· Have you reinstalled the drivers for this device directly from the Line 6 website for your OS?

· Have you tried different USB cables?

· Are you connecting directly to a USB port on the back of your computer?

· Have you shut down all security software/other programs?

· Have you tried to replicate the problem on a different computer?

Re: My subscription is paid up, but i get the "subscription not active" error.

support@line6.com — Wed, 01 Jul 2009 01:54:25 GMT

Here's what I get when I try part one.

Transactrion failed. Reason: Code 800003020 license key sent to server was not in the proper format. if you have popup blockers, anti spyware or anti virus programs running, try tempoarily disabling them.

Re: My subscription is paid up, but i get the "subscription not active" error.

support@line6.com — Mon, 29 Jun 2009 16:11:28 GMT

Hi,

I have done a reset to your hardware from this end. You will also want to do two more things:

1. A license refresh in Line 6 Monkey:

With your XT connected, go to the 'Optional Add-Ons' tab & click 'Activate Purchase.' Instead of a license code, type the word "Refresh" in the text field and click 'Activate.' Follow any prompts that follow. Once complete, try your software again.

2. When opening GearBox, be sure to click the 'GuitarPort Online' button first. Then be sure you can see the GPO screen from there AND can load tones you have already downloaded.

Thanks

Line6Sach

My subscription is paid up, but i get the "subscription not active" error.

support@line6.com — Sun, 28 Jun 2009 23:18:09 GMT

using pod xt live. have newest monkey.