Community : Thread List - GuitarPort Online Subscriptions / Online Store Orders

Confirmation e-mail

support@line6.com — Thu, 05 Nov 2009 16:13:29 GMT

Hi,

I placed an order of the collector classics model pack for the PODXT Live, but didn't receive the e-mail that I was supposed to get after purchasing it.

I looked in spam folder also,not there.

Order Id - 165083

Please send confirmation.

Thanks,

Ron Miller

Guitarport Subscription not activated

support@line6.com — Fri, 20 Nov 2009 03:23:13 GMT

I renewed my Online guitar port subscription. Finally want to use it. But when I try guitar port I get an error my account is not activated?

registration

support@line6.com — Thu, 19 Nov 2009 16:47:04 GMT

Dear Sir/Madam,

I would like to regiser my purchased guitarport (Through German online webshop www.musik-schmidt.de

but the systems tells me it was already registered? The serial is 00119189. I would like to register to subscribe to guitarport online?

How do I proceed? Invoice attached

Fred Peters

Spoorstraat 8a

5931PT Tegelen

Netherlands

GPO Renewal Without My Consent - cancelled and still no refund

support@line6.com — Wed, 18 Nov 2009 17:24:50 GMT

Hi,

I can't believe there is no way to just email support. I have to post this in a forum?

In any case, I see that you charged my credit card $79.99 for what I am assuming is a renewal of my GPO subscription. This was without my consent and my online account states that you have no credit card on file for me?? The next day (10/31/09) I cancelled my subscription online. Almost 3 weeks later and there is still no refund. When can I expect this?

Second owner guitar port online registration?

support@line6.com — Tue, 17 Nov 2009 04:15:00 GMT

Well i have put this on a few times and have been unavailable once i was contacted so i am gonna try it again. i have a guitar port that i was given and the original owner is not available to reset the serial number. Please someone set up a support ticket for me so i can finally get my name on this thing and update my programs. thanks

Delaying activation date for Guitarport subscription

support@line6.com — Mon, 16 Nov 2009 14:43:21 GMT

I recently bought the bundle offer for guitarport. My Cycle Date is 2009-11-23.

For certain unavoidable reasons I will not be in a position to use my subscription before 1st january 2010. How do I delay the activation of my paid subscription period by a month?

Thanks,

Vivek

My account shows as active on web, but Gearbox says account inactvive

support@line6.com — Sun, 15 Nov 2009 19:39:35 GMT

if i go to my account online through the browser, my account shows as active. however, gearbox (for my guitar port) says the account is inactive and won't let me download or play tracks. 80007106 Subscription no longer active.

This seems to happen periodlically. Since i don't have a lot of time to play. The inability to use the service when I DO have the time available renders the device and subscrption useless and frustrating...

Please help!

Bass POD XT Live expansion order

support@line6.com — Thu, 19 Nov 2009 23:47:55 GMT

How long fromt the tme I place my order for the bass pod expansion update till monkie sees the update?

-Steve

Guitar Port Online for Two Devices

support@line6.com — Tue, 17 Nov 2009 21:44:25 GMT

I had one device on my account and guitar port online worked well. I bought a new device and registered it but I don't seem to be able to add a second device and have two devices on my guitar port online subscription. Is this a limitation?

I have 2 accounts with software licenses and registered gear in both

support@line6.com — Fri, 06 Nov 2009 23:10:18 GMT

...how can I merge them into one?

80007106

support@line6.com — Wed, 11 Nov 2009 00:56:24 GMT

my subscription is current but i i receive an error message 80007106 and cannot load files from guitar port.