Community : Unanswered Threads - Support

Problem of licence key for UX1

support@line6.com — Sun, 22 Nov 2009 00:34:08 GMT

Hello,

Today I bought a line 6 UX1, installed all the components, but, I don't have the licence key on my internet line 6 account and and with my product, So for the moment, my UX1 doesn't work, and I have no sounds with.

I have the bill and serial number. Please could you help me, telling me how to have the licence key, to finish the installation?

How do I uninstall Audio-midi control panel?

support@line6.com — Sun, 22 Nov 2009 00:27:02 GMT

I started this query a couple of weeks ago because I couldn't get any sound via my pod xt or KB37 from any program on my computer until I had started Monkey. I got ill last week and couldn't get to my computer so Line 6 marked it as answered after a couple of days .....so here goes.

I bought a new Dell Studio 1557 specifically for recording (no laughing at the back there). It came with windows 64 bit Vista SP2..(waits for howls of derision to stop). I have since ordered a free Windows 7 upgrade and now feel I am digging an even bigger hole. It's quite high spec and has the fast hard drive (7200) etc.

Anyroads, when I first installed the xt drivers, KB37 drivers, pocket pod software, Gearbox, Pod Farm, Monkey and music software (Cubase SX2, Reaper 64 bit trial, Guitar Pro), I could get no sound in or out of whatever device was connected (xt or KB37). I have no other USB devices attached, not even a mouse or keyboard.

When I played a file in the music software programs (or Windows Media, web browser etc), I couldn't hear anything although the transport panel cursor was moving.

When I opened Monkey however, everything worked, until I opened another project.

I uninstalled everything.

I installed my music software programs one at a time, tested then uninstalled them. This was without any Line 6 stuff installed.

They all performed fine using the default sound. I uninstalled everything (or so I thought)

I checked Windows media and youtube to see if I got sound from the computer. I did. I then plugged the xt in via USB (no drivers loaded). Predictably, the onboard sound ruled supreme through speakers and headphones.

Now I loaded JUST the xt drivers, nothing else. Windows found and installed the drivers, and the device. The pod is fully up to date with regard to flash, drivers etc. and connected to a 15W marshall practice stack via the Left Output. This has always worked no problem.

I checked pod xt (2 Speakers) came up in my options dialog box, which indeed they did, and were selected by default. Yippee. Device working properly etc, check.

No sound.

I looked in Control Panel (Windows), and lo, there was the Audio-midi control panel still there. It wasn't uninstalled via the Line 6 Uninstaller and there was no option in Add/Remove Programs to uninstall. Still, I opened it, changed the default rate to 24, clicked Apply and the sound came on! Through my amp.

I closed everything down, waited a while, opened windows media, started a track - no sound.

I opened Line 6 Audio-midi control panel, it had reverted to 16 bit, pulled down the menu again to 24, then changed it back to 16, clicked Apply - sound happened.

So to sum up..I get no sound via my pod xt until I open Line 6 Audio-midi control panel, then I just need to do something (anything) and the sound comes on.

I can't troubleshoot anything anymore because I cannot remove Line 6 Audio-midi control panel, there is no option anywhere.

I believe this to be the root cause of my trouble, but I can't do anything about it.

Help, please.

PODxt

support@line6.com — Sat, 21 Nov 2009 23:39:41 GMT

what free software download do I GET ? I JUST BOUGHT THE PODXT ANDWHAT I DOWNLOADED DIDN'T WORK AND HAD ISSUE WITH JAVA---AND MY JAVA IS UP TO DATE VERSION. ALSO I WANT TO STOP THE COMMUNITY MESSAGE AND DON'T REMEMBER HOW I TUNED IT ON. THANK YOU !

UX2 and Foot Controllers

support@line6.com — Sat, 21 Nov 2009 23:35:29 GMT

I was just looking at the foot controllers available. When looking at the compatibility tables I found that there was no mention of the UX2. So I'd like to know whether this means none of the foot controllers are compatible? or was there just no data? or will I have to find an alternative...

Furthermore, I have read in places it is possible to "assign" "any footswitch" to POD Farm, now i have tried and tried but have had no success. Are there footswitches in particular? or is there something specific i need to do? I would love to see the process described to me rather than just being told to "Assign" stuff.

Cheers.

Error trying to return model packs

support@line6.com — Sat, 21 Nov 2009 23:21:51 GMT

When trying to return the model pack bundle I purchased last night, I get the following error:

"Transaction Failed

Reason: (code 80003024) Server has nothing to do for this license key."

then some stuff about disabling virus scanners and pop-up blockers, which I tried.

I went through the full process a couple times, making sure I used the correct key and such.

I wish to register my product

support@line6.com — Sat, 21 Nov 2009 23:19:33 GMT

I recently purchased a PODxt LIVE Pro Guitar Tone on the Floor. When I went to register my product, it stated that it was already registered my someone else. I am not able to contact the previous owner of the PODxt LIVE. I do have my proof of purchase and the serial number of the PODxt LIVE. Can you assist me in registering my PODxt LIVE?

Jeremy

I recently purchased a Spider Jam Amp. Is the FBV Express MkII the best pedal available for this?

support@line6.com — Sat, 21 Nov 2009 23:15:34 GMT

I recently purchased a Spider Jam Amp. Is the FBV Express MkII the best pedal available for this amp, and does it work with this amp?

POD Farm and windows 7 64 bit with SONAR 8.5.1 64 bit

support@line6.com — Sat, 21 Nov 2009 23:04:44 GMT

I have a UX2 and POD Farm with all model packs. It works fine in Windows 7 64 with a 32 bit host(minihost) however, in SONAR 64 it has a strange problem where when you select a preset, some of the elements(such as amps or effects) are not enabled even though they indicate enabled and even if you disable and reenable(clicking the "power" button on the display for that amp or effect) the amp or effect don't work. I have tried this with bitbridge(native to SONAR) and Jbridge(another 32 to 64 bit vst wrapper). Any ideas?

2nd question: Is there a native 64 bit version of PODfarm coming? Thx.

Best,

Andy

Midi timeouts connecting to Vetta 2 with Line 6 Edit

support@line6.com — Sat, 21 Nov 2009 22:45:22 GMT

Hi there,

I have the latest firmware (2.5) for the Vetta, latest version of Line 6 Edit (3.02), Java Runtime 1.5 installed and I'm connecting to my Vetta 2 combo with a M-audio midisport uno. When starting up Line 6 Edit the Vetta is recognized but about 25 seconds into the connection process (where the Line 6 Edit is downloading data) I get a midi timeout window stating that Line 6 Edit couldn't connect to the Vetta. The message suggests checking midi connections and cycling power on the amp. That doesn't work of course.

I've tried rolling back to firmware 2.11, removing and reinstalling Java, updating drivers for my Midisport Uno all to no avail. The same problem exists.

Line 6 Monkey sees the Vetta just fine. Is there something I'm missing? I'm also using Windows XP SP3.

Thanks in advance for any help you can offer.

Ted Price

What are the specs for the speaker outs on spider 4 150

support@line6.com — Sat, 21 Nov 2009 22:31:54 GMT

I want to purchase a used line 6 quarter stack. I did not see any specs in my manual for the speaker outs on my spider 4 150. When you plug in, do your internal speakers mute? Can I run just one speaker out to an external cab or do I have to run both? Any help would be greatly appreciated. I can't find any info on what happens when you run the speaker outs. Has anyone else had any experience running external cabs? Any help would be greatly appreciated. THANKS.