Community : Unanswered Threads - Variax Guitars / Bass / Workbench

Re-open Firmware Corrupted on Variax500

support@line6.com — Sat, 21 Nov 2009 20:06:37 GMT

Hi Line 6Miller!

I'm back. Sorry for the long absence but I'm in the middle and running late on a Christmas Album that has to be out at the end of this month and also, my internet line has been down (Thanks to a Thunderstorm) so I'm having a fight with Telkom to get it up and running again. In desperation I am actually doing this from an Internet Cafe. My Internet should be up again in the next few days and then we can resume normal communication. PS. My problem is still alive and kicking!

This is the last communication I had from you before the interruption and I would appreciate it if we can pick up from here.

>Hello,

>Having a friend in Canada certainly does help as we have a distributor in Canada (actually in Montreal).

>Before we go any further let me just make sure I have everything covered here.

>Is this Variax under warranty? You said you've had it for only a few weeks correct?

>You've tried reinstalling the flash memory in the guitar to no avail as it will not connect to Monkey at >all through your POD correct?

>Have you tried interfacing the guitar with something other than the POD IE: a Variax Workbench >Interface?

>Please let me know and then we can move forward with trying to get you the part you need.

>Line6Miller

My Answer:

Yes, the Variax is still under warranty as I only had it for a few weeks before it packed up.

Yes, I have tried reinstalling the flash memory in the guitar to no avail as it will not connect to Monkey at all through my POD and also freezes the POD when connecting to it via the rj45 connector.

No, I have not tried interfacing the guitar with another interface besides the POD as I don’t have accesss to any other interface but I successfully connected via the POD using another 500 and 600.

PS. Is it not possible to get the parts to me via Marshall Music/Active Music Distribution in Johannesburg, South Africa. I was given the impression that they are the Line6 distributers in South Africa?

Thanks for the support so far. It has been great and re-assuring

Regards, Carlo

Part numbers needed!

support@line6.com — Sat, 21 Nov 2009 05:44:37 GMT

Hi all,

I am looking for part numbers of the flex cable connector on the mainboard of the Variax 500. Also the part number for the other connectors as well if available.

I would prefer manufacture part nubmers versus Line 6 internal part numbers.

Thanks

Dereck

More info on the ongoing problem to get the variax usb interface to stop blinking rede on the guitar side & recognize my guitar.

support@line6.com — Wed, 18 Nov 2009 14:29:06 GMT

I took the batteries out of the Variax so that it is powered solely by the xps with the 3 way (trs?) cable that came with it. I also unplugged the guitarport & the podxt from usb so they would not be recognized as USB device detected instead of my variax usb interface. When I run Line 6 monkey it says" usb device detected" when it starts up. Still there is a blinking red light on the guitar side of the usb interface. When I unplug the variax usb interface, it makes a noise (that you get when you unplug a usb device) & where it says on the Monkey "variax usb interface" under a picture of the device it says "not connected". When I plug it back in the caption under the picture of the device once again says "variax usb interface"....... Under this it says:

connection: USB & under that it says:

ESN: None (the Podxt & the Guitar Port both list a number after ESN:) Could this be important??

One more thing. When you first plug in the variax usb interface (after unplugging it), both sides light up green for a second & then the variax in side of the interface starts blinking red.

I feel like there is an easy answer here somplace as, up to a point, the variax usb interface is being recognized. So...What's.....uh....the deal?

Once again, I want to thank all of the folks who have tried to help me & would really love to get an opinion from Line 6 on what I should try next (or any of you out there with a new bright idea). Pleeeeez Hep me Hep me Hep me!!!

Love & light

eellee (nhe7)