Please also see our Video Tutorial for effective tips on how to best exploit the many powerful search tools, FAQ's, and other helpful features within the Line 6 Support Community.

The goal of Line 6's Online Technical Support System is for all Line 6 users to be able to get the most out of their Line 6 gear. Over the past few years, we have developed our online support system to include not only specific tools to find answers with, but also the opportunity to enjoy the collective experience and expertise of the enormous tight-knit family of users keen on offering their expertise, as well as offering up tips and tricks for using your Line 6 gear.

So how does this system work? When you have a technical support question, our system gives you three options:

• Review our Knowledge Base for Line 6-authored information.
• Review previously answered threads using our keyword search tool.
• Ask a question within your Line 6 products' community forum. Posting your question alerts our community (which is 300,000 strong) as well as a team of Line 6 technical support reps. This is direct support from Line 6, as there will be a response from Line 6's support team within 48 hours (Monday - Friday, excluding major holidays). The difference is that the community has the opportunity to correctly answer your question within those 48 hours.

1. Search our Knowledge Base - Chances are, the answer to your question is already within our extensive knowledge base, complete with informative FAQs and video tutorials. You can access our Knowledge Base by logging on to our website and clicking on the Support link located in the red banner at the top of the homepage.

2. Search threads within our Communities - If you have a question about your Line 6 product, there's a pretty good chance that either someone else has already asked it. Searching our communities for existing threads that have been answered could yield results for you immediately. We offer a cutting edge search engine to help you find the answers you need. For example, let's say you want to know how to reset your POD X3 device back to its' factory settings. You can go into the search bar and simply type "POD X3 Reset" and the search will likely provide the documentation you are looking for. The search bar is located in the upper right portion of your screen.

3. Asking Line 6 your Technical Support Question - If you can't find the answer to your technical support question, you can ask us by creating a thread and marking it as a question.

Questions that WILL be answered by Line 6 technical support staff include issues with connectivity, hardware or component failure etc. "Line 6 Monkey is not detecting my POD X3" is an example of what will be answered by Line 6 tech support.

Questions that will NOT be answered (but can be discussed and answered by other community members) by Line 6 support include unsupported use, non-technical, and opinion based questions, such as "How do I get a good tone?", or "Is product 'X' better than product 'Y'?".  It is best to not mark these threads as questions as the Line 6 moderators will mark them as "Assumed Answered."

a) Log on to www.line6.com/support

b) Look for the "Ask a Question" drop down box

c) From the drop down menu, select your product. (see image below)

d) The next page will say "Post New Thread in xxxxxx". Type your question into the box below it. (see image below)

e) Mark your thread as a question!!! - This is EXTREMELY IMPORTANT if you'd like to notify the Line 6 tech support team of your question. Otherwise, you will be creating a thread that the community can reply to but is not seen by the Line 6 support team.

There are a couple of things you should have in place before you ask your question. Following these simple guidelines will help us better help you.

• Register your Line 6 Gear - Ensure all of your Line 6 gear is registered under your user account. You can register your gear at the following link: http://line6.com/account/registergear/

        Product Registration FAQ: http://line6.com/community/docs/DOC-4283

• Fill out your Support Profile -  If you have a computer-related issue, please fill out your Support Profile so we know right away what kind of computer system you have, what software is installed on your computer, what hardware device you are using, etc. This is vital to us providing you with the support you need.

   

      To get to your Support Profile, please go to http://line6.com/account/supportprofile/.