Given that all of the requirements are met from the forum guidelines and you have completed the

before posting any questions, as the info found there cures many common computer-based problems.

For computer-based issues:

• Line 6 Product:

• Flash memory, USB Firmware  versions installed:

• Line 6 Monkey version installed:

• Line 6 Drivers version installed:

• Line 6 Application (i.e. Riffworks, Line 6 edit, Gearbox) software and version:

• Operating System version

• Is this a dual boot system?  If yes, please list all applicable operating systems:

• CPU / Processor Type and Speed

• Amount of RAM

• USB Ports: (#, location, speed 1.0/2.0):

• USB Devices connected to on your system: (Including any HUBs):

• Security software installed on your system (anti-virus, pop-up blockers, firewalls):

• Audio recording programs on your system (i.e. Sonoma, Ableton, Cakewalk, Pro Tools, etc):

• Audio playback programs on your system (i.e. Real Player, Winamp, Itunes, WMP):

• Type of internet connection: Cable modem, DSL, satellite, dial up:

Please note: Line 6 does not support satellite or dial up internet service

General troubleshooting questions (choose N/A if it does not apply):

• Does Line 6 Monkey recognize your device?

• Have you reinstalled the drivers for this device directly from the Line 6 website for your OS?

• Have you tried different USB cables?

• Are you connecting directly to a USB port on the back of your computer?

• Have you shut down all security software/other programs?

• Have you tried to replicate the problem on a different computer?

For uses regarding other Line 6 gear

• Line 6 Product

• Software version (if applicable):

• Type of cable(s) used (i.e. Instrument, TRS, XLR, SPDIF, MIDI

• Guitar(s):

• Pickups: Single coil, Humbuckers, Active, Passive, etc):

• Batteries / Power supply

General troubleshooting questions (choose N/A if does not apply):

• Have you tried different guitars, mics, cables, and amplifiers and are still having the same problem?

• Have you tried to replicate this problem in a different location?

• Have you used a power conditioner?  Are all of your units getting their power from the same source?