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2 Replies Last post: Jul 13, 2009 2:22 PM by gjshea  
hef93065  
hef93065
1 posts since
Apr 8, 2008
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Jul 10, 2009 3:22 PM

HELP ON SPIDER JAM SD CARD

HEY MAN I WAS HELPED BY YOUR TEC SUPPORT. THEY SENT ME A TICKET IN MY ACCOUNT . IT WAS NO HELP AND I WAS BRUSHED OFF ON THE PHONE AFTER BEING ON HOLD FOR A LONG TIME. I NEED HELP. I down loaded 2.09 and formaTed it to FAT like it stated in the instruction. I have vista. When I put the SD in like it says on your instructions emailed to me. I get rejected when the SD card is in. The spider Jam states must be FAT 17. NO where in your instruction does it say how to Format it FAT 17. MY SPIDER JAM WAS ONE OF THE FIRSTS ONES SOLD. CAN YOU HELP?

 

JOE HEFNER

Line6Andy Line6Support
Line6Andy
3,176 posts since
Jun 5, 2006
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1. Jul 10, 2009 3:21 PM in response to: hef93065
Re: HELP ON SPIDER JAM SD CARD

Here is the information from your support ticket:

 

Hello,

If a different SD card formatted on a differ computer does not solve your problem, please take your unit to the nearest Line 6 service center:

M-Troniks

41 W. Main St. Mesa, Arizona 85201 480-461-3194

 

See the following information for warranty and repair information:

 

Product Repair http://line6.com/community/docs/DOC-4285

 

Line 6 Product Warranty http://line6.com/community/docs/DOC-4838

 

Regards, Line 6

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gjshea  
gjshea
5 posts since
Jul 13, 2009
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2. Jul 13, 2009 2:23 PM in response to: hef93065
Re: HELP ON SPIDER JAM SD CARD

Joe... try formatting the card on the amp itself.  My bet is it will format it as Fat 17.  Go to the SD menu and format it there then take it to your computer and copy the update to it.  Let me know if that works for you.

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