Hi Lamon,

Here's a tip if you want an official answer from Line 6, and other users as well:  When you post a question that you want addressed by a Line 6 staffer, don't forget to check the box labeled "Mark this as a question".

Here are some more tips on getting good support from Line 6:

  http://line6.com/community/docs/DOC-1451

Line 6 has GREATLY improved their Tech Support, but the need to check the "Mark this as a question" box confuses a lot of users. I think Line 6 could continue to improve the perception of their tech support (again... it's improved tremendously in recent months/years)... making the "Mark this as a question" option could be made a bit more obvious. I've seen a lot of new users frustrated by the lack of response to their questions... Checking this box will get you some very quick responses from Line 6 staffers, and other users too.

Have a look around at some of the other threads on the message board. If you see "This question is <status>", that means it was originally marked as a question. ("Status" will be "answered", "unanswered", or some degree in between.)

The Line 6 tech support forums are a GREAT resource, and you'll usually get your anwer here. They are very overwhelming to new users though... I encourage Line 6 to make them a little less daunting for new users.

Apart from the above FAQ link, you can get a good feel for the way the forums & such work just by going to http://line6.com/support and browsing around a bit. Hopefully Line 6 will make it a little less confusing without sacrificing all of the features.

Cheers,

Manfrenjensenton