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6 Replies Last post: Nov 3, 2009 2:05 PM by Line6Miller  
rsauchyn  
rsauchyn
3 posts since
Sep 29, 2006
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Oct 31, 2009 3:54 PM

Online Store Error: 10500 - Unable to order Triple Pack promotion

I tried ordering the Triple Pack (Collector Classics, Metal Shop and FX Junkie) at the promotion price of $39.95 today (the last day of the promo), and continually received the following error when trying to finalize the order through the online store:

 

There was a problem:

( Error: 10500)

 

Please double check everything and try again. If you need more help, go to our support page

 

I tried two different credit cards (a Visa and an AMEX), both of which I know are good. Naturally, I'm hoping that, once this technical error is corrected, I can still take advantage of the offer.

 

Looking forward to your reply,

 

- Rob Sauchyn

Liff  
Liff
1 posts since
Sep 30, 2009
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1. Oct 31, 2009 6:24 PM in response to: rsauchyn
Re: Online Store Error: 10500 - Unable to order Triple Pack promotion

Same thing happened to me. I've been trying to get this offer, using the link in the promotional email (since there's no way to get to the special offer using Monkey or going from the front page of the store).

 

I also tried getting the offer that ended a month ago, with the same results. Back then I just gave up, but now it's getting really annoying. A quick search of the support forum reveals this error has been popping up regularly for months or possibly longer, and no one here has provided any useful information on what it is.

 

One thing I noticed is, when I'm at the offer page (I've pasted the text from the page below, the page is http://line6.com/store/offer/octoberdownload1 ), and click 'add to cart', it still says on the left of the screen my cart is empty. Even if I previously put other items from the store in the cart, and they're showing in the cart to the left before I try and add the Triple Pack - when i press 'add to cart' on the special offer, the cart turns empty. However, when I then press on 'edit' to go to the shopping cart page it shows the triple pack offer there, with the correct price. If there were other items in the cart when I added the special offer, they are now gone and only the triple pack offer is left in the cart. Proceeding to check-out leads to the 10500 conundrum.

 

Also, clicking the 'Triple Pack Offer' link on the offer page just gave a page saying "Sorry, That item is not allowed!"

http://line6.com/store/item/179 is the page it links to, and I assume it's supposed to have more information on what's included in the triple pack offer.

 

 

 

Line 6 Offer Redemption

October Download Sale

Download Deals So Good They're Scary

Triple Pack Offer
Metal + Collector Classics + FX Junkie on Sale Now!
39.95
Add to cart

 

 

 

 

 

Has anyone been able to order any of these special deals at all? What's causing the 10500 error? Some illumination would be appreciated. And of course being able to buy the discounted goods at the promoted price, but I'm not holding my breath for that, since this offer will have expired by the time anyone looks at this. Since the problem is persistent, though, I would say it warrants some looking into.

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rsauchyn  
rsauchyn
3 posts since
Sep 29, 2006
Currently Being Moderated
2. Nov 2, 2009 8:58 AM in response to: Liff
Re: Online Store Error: 10500 - Unable to order Triple Pack promotion

Thanks for documenting the other symptoms of the broken/buggy promotion ordering process Liff. I was in kind of a hurry on Sunday, so I didn't take the time to do so, but wanted to mention for the record that I also experienced all of these exact issues (including the empty shopping cart after adding the promotion to the cart, and the "Sorry, That item is not allowed!" problem). One additional (more minor) issue to note is that the 'support' link on the final error page ("If you need more help, go to our support page") was broken.

 

Hopefully we'll hear from someone at Line6 shortly, before these discussions begin to make their way on other websites outside of the Line6 forums. It certainly doesn't reflect well on a brand (and is, in fact, technically illegal) to advertise promotions without any working means of fulfillment.

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Line6Miller Line6Support
Line6Miller
7,413 posts since
Mar 28, 2006
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3. Nov 3, 2009 10:28 AM in response to: rsauchyn
RE: Online Store Error: 10500 - Unable to order Triple Pack promotion

Hello,

 

  That error means that oyu did not qualify for that offer. Did you receive an email from Line 6 about this promo? If so, can oyu tell me what the email said? Thanks.

 

 

  Line6Miller

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rsauchyn  
rsauchyn
3 posts since
Sep 29, 2006
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4. Nov 3, 2009 10:41 AM in response to: Line6Miller
Re: RE: Online Store Error: 10500 - Unable to order Triple Pack promotion

Hi Miller,

 

Thanks for your response. Yes, I received an email from Line6 about this promotion. I tried attaching the exact email received to this post (as HTML), but the forum software returned an error, "The content type of this attachment is not allowed." despite the fact that it states "File types allowed: .html, .htm" next to the Attach Files box. Therefore, I've pasted the email text below instead. Additionally:

 

a) Had I not received the email, I'm not sure how I could have known the link to purchase the promotion (or even been aware of the promo for that matter)

b) I'm also not sure how I could not qualify for the promotion, as I'm a UX1 owner registered with Line6.

 

Thanks again!

 

---------------------------------------

 

If you have problems viewing this message, click here.

Over 70 Additional Amps and Effects
for Under $40!

October only! Power up your GuitarPort®, POD Studio™ GX, or TonePort® GX, UX1 or KB37 with over 70 additional amp models and effects. Get the Triple Pack and enjoy our three most popular model packs for one low price – just $39.95!

The Triple Pack Includes:

• Collector Classics - 18 amp models based on boutique combos, sought-after vintage heads and rare pawnshop treasures

• Metal Shop - 18 punishingly high-gain amp models from our super-powered HD147® amplifier

• FX Junkie - 35 effect models including synths, filters, delays, choruses, compressors, distortions, and sample-and-hold

Go to Line6.com to take advantage of this deal by October 31!

Got commitment issues? Take comfort in our 30-day money back guarantee! If you're not satisfied with your purchase, return it within 30 days for a full refund.

------------------------

Did you know? Your Line 6 hardware entitles you to 30 days of free access to GuitarPort® Online!* Hone your chops, add licks or songs to your repertoire, or just have fun jamming with our archive of professionally recorded backing tracks.

Sign up for GuitarPort Online today and get 30 days for free!

So, head on over to Line6.com by October 31 to take advantage of the madness.

Enjoy your gear!

The Line 6 Team

P.S. Get your Line 6 accessories on our website, too, including POD cases, power supplies and more.

© Line 6, Inc. 2009. All prices are U.S. dollars. Promotion ends October 31, 2009.

*Offer only open to first time GuitarPort Online customers.

You are receiving this email because you have registered a GuitarPort®, POD® Studio GX, TonePort® GX, TonePort® UX1 or TonePort® KB37 with Line 6.

Line 6, Inc. 26580 Agoura Road, Calabasas, CA 91302-1921
To stop these notifications, you may click here to remove your email from the list.

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Line6Miller Line6Support
Line6Miller
7,413 posts since
Mar 28, 2006
Currently Being Moderated
5. Nov 3, 2009 11:07 AM in response to: rsauchyn
RE: Online Store Error: 10500 - Unable to order Triple Pack promotion

Hello,

 

  Thank you for your response. I'm looking onto this at them moment. Once I find out what happened I will update you guys and offer up a resolution. Sit tight and I'll get back to you ASAP.

 

 

  Line6Miller

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Line6Miller Line6Support
Line6Miller
7,413 posts since
Mar 28, 2006
Currently Being Moderated
6. Nov 3, 2009 2:05 PM in response to: rsauchyn
RE: Online Store Error: 10500 - Unable to order Triple Pack promotion

Hello,

 

  I created support tickets for the three of you. Please take a look at the tickets and let me know if you have any questions. Thanks.

 

 

  Q: What is a support ticket?

  A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

 

  Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

 

  http://line6.com/account/tickets/view/

 

 

  Line6Miller

 

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