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2 Replies Last post: Nov 5, 2009 9:05 AM by Line6Miller  
TrentGillispie  
TrentGillispie
2 posts since
Aug 16, 2009
Currently Being Moderated

Nov 1, 2009 8:39 AM

USB Firmware connection problem

How can I update my USB firmware to 1.01, The monkey log says,, 

 

Device: TonePort UX1
Attributes:
   Using Forced Connection
   Supports Add-ons
   Has ESN
USB Connection Info: None
MIDI Connection Info: None
ESN: 00000000
USB Firmware Version: 0.00
Comm Error: (Code 00000000) Success.
##########################
Add-on Info button pressed.
Opening URL in external browser: http://line6.com/dispatch/monkey.html?appid=2097217542&deviceid=524290&page=addoninfo&pass=c32861d8abf995367154e69b77c5954a&pbn=0&user=TrentGillispie
Monkey ended.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

see full monkey log  attached below

Attachments:
Tags: toneport, ux1, gearbox, mac
Line6Miller Line6Support
Line6Miller
5,081 posts since
Mar 28, 2006
Currently Being Moderated
1. Nov 3, 2009 11:38 AM in response to: TrentGillispie
RE: USB Firmware connection problem

Hello,

 

  Can you describe to me exactly in layman's terms what is actually happening?

 

  Are you saying that when you connect your TonePort device to Line 6 Monkey that Monkey does not recognize it?

 

  Have you installed drivers for your TonePort?

 

  What kind of computer are you running on? What version operating system do you have installed?

 

  Do you have other devices connected to your computer?

 

 

  Line6Miller

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Line6Miller Line6Support
Line6Miller
5,081 posts since
Mar 28, 2006
Currently Being Moderated
2. Nov 5, 2009 9:05 AM in response to: TrentGillispie
RE: USB Firmware connection problem

Hello,

 

 

  It's been a couple of days since we've heard from you. We're going to assume your question has been answered and close this thread. If you still have questions please feel free to open a new question with us and we will answer your questions accordingly. Thanks!

 

  Line6Miller

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