Hello,

  When you gave the POD to your cousin the model pack went with it. What you should have done was transferred the model pack before you gave it to him. However, all hope may not be lost.

  Since  you purchased the model pack under your account, you can go into the license keys link under the My Account section of the website and set that pack to a transferred state.

  Once you have done that you can call your cousin and have him connect the POD to Monkey, go to the Optional Add Ons tab and click on the Transfer button. This will give you back free reign of the model pack.

  Do you think you could arrange that with your cousin?

  Line6Miller

Hi,

  I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

  Q: What is a support ticket?

  A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

  Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

  http://line6.com/account/tickets/view/

  Please respond to the support ticket.

  Line6Miller