US
 
Up to Discussions in POD Farm / POD Studio / TonePort

This Question is Answered

1 "correct" answer available (5 pts) 2 "helpful" answers available (3 pts)
4 Replies Last post: Nov 12, 2009 8:31 AM by Line6Miller  
therealdenzil25  
therealdenzil25
2 posts since
Oct 31, 2009
Currently Being Moderated

Oct 31, 2009 6:43 AM

Problems installing UX2

I'm trying to install the toneport UX2. When I install the POD farm at the end of the installation it pops up with this message "System extension cannot be used. the system extension/system/library/extension Line6 audio text was installed improperly" It says the programme was installed properly and asks me to restart the computer. When I restart the computer I can't find any way or link to then connect the hardware. If I connect the hardware via the USB port the screen stalls and tells me to restart the computer. What can I do?

 

regards

Line6Perry Line6Support
Line6Perry
1,722 posts since
Dec 26, 2007
Currently Being Moderated
1. Nov 3, 2009 4:41 PM in response to: therealdenzil25
RE: Problems installing UX2

Hi,

 

  We'll need more specifics about your computer hardware and operating system software version. Without this information, we'd be giving guess-based answers.

 

  I'm pretty sure you're on a Mac. However, what is the OSX version? If you're running on the new Snow Leopard system, please be aware that at this time our software is not yet supported on that environment. There is a Beta Driver available... please visit our Snow Leopard User Group for more info here (if you fall into this category of user): http://line6.com/community/groups/mac-osx-snow-leopard-user-group

 

  Regards,

  L6Perry

Report Abuse
therealdenzil25  
therealdenzil25
2 posts since
Oct 31, 2009
Currently Being Moderated
2. Nov 5, 2009 4:51 AM in response to: Line6Perry
Re: RE: Problems installing UX2

Hi

 

Thanks for your reply. The Mac is one the new Mac books. The OSX version I got with it is 10.6.1

 

I have managed to get the toneport to work by downloading The Line6 Audio midi driver 4.2.4 dmg.

 

Though they're are two problems with it.

 

1. If I remove the USB cable connecting the Hardware to take the computer elsewhere I can't just reconnect using the USB, because it causes another crash, so I have to install the driver again.

 

2. I can't use the POD Farm in Logic. Logic says that it unexpectedly quit whilst using this plug in reccomends that I get an update. Which I have done, but it still makes no difference.

 

I will try installing the Beta Driver you mentioned and see if it makes any difference.

 

Thanks again

Report Abuse
Line6Miller Line6Support
Line6Miller
5,081 posts since
Mar 28, 2006
Currently Being Moderated
3. Nov 10, 2009 3:55 PM in response to: therealdenzil25
RE: Problems installing UX2

Hello,

 

  We have a beta driver (4.2.5) that should resolve those issues. You can download it on our software downloads page. Just make sure to check the Beta box when you do your search.

 

  Let me know if this helps.

 

 

  Line6Miller

Report Abuse
Line6Miller Line6Support
Line6Miller
5,081 posts since
Mar 28, 2006
Currently Being Moderated
4. Nov 12, 2009 8:31 AM in response to: therealdenzil25
RE: Problems installing UX2

Hello,

 

 

  It's been a couple of days since we've heard from you. We're going to assume your question has been answered and close this thread. If you still have questions please feel free to open a new question with us and we will answer your questions accordingly. Thanks!

 

  Line6Miller

Report Abuse

More Like This

  • Retrieving data ...