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7 Replies Last post: Nov 9, 2009 8:22 AM by Line6Miller  
t0mred  
t0mred
5 posts since
Oct 16, 2009
Currently Being Moderated

Oct 20, 2009 9:34 AM

I am having a problem with Line 6 Monkey, installing updates to use my Pod XT with Propellerheads Record

I am having a problem with Line 6 Monkey, installing updates to use my Pod XT with Propellerheads Record

 

Please make sure to disconnect all other USB devices from the computer
(except for a mouse and keyboard) while troubleshooting this issue.
Completely remove ANY USB hubs, even if not in use and test the PODxt
on all of the USB ports on your computer.

 

I have done this

 

What are the detailed specs of your computer? Do you have any other USB devices connected? If so, what are they?

 

Windows Vista Home Premium, SP 1, Hewlett Packard, HP G60 Notebook, Intel Pentium Dual CPU T3200 @ 2.00 GHz, 3.00GB RAM,  32 bit OS

 

No other USB devices connected


,

 

Do you have any pop up blockers or antivirus software running?

 

No. Using Firefox and turned off the block pop ups option. I also tried using Internet Explorer with pop up blocker turned off.

 

 

Can you post a screenshot of the error message you are getting?

 

problem.jpg

 

Have you tried switching USB ports

 

I have tried all 3 USB ports.

 

have you rebooted your computer lately

 

Yes, first time it happened.

 

Have you tried reinstalling your drivers?

 

Yes

 

You absolutely have nothing else plugged into this machine?

 

Nothing else

 

What ISP do you have?

 

79.97.81.49            -  UPC Ireland

 

 

 

 

What Monkey version are you using? Have you tried reinstalling it?

 

V1.31   Yes I have reinstalled it.

 

Let's try a thorough uninstall. Unplug your Line 6 device, go to
HD>Applications>Line 6>Drivers and remove your device drivers.
After that, drag the entire Line6 folder to the trash.

 

I have done this. Uninstalled all line 6 drivers and trash binned the folder.

 

Once you have done that, download the latest version of Gearbox, plug in your device, and then install it.

 

I have done this

 

One
thing that has worked for me in the past was to leave the device
plugged in even after the installer program has told me to unplug it so
you may want to try that.

 

What do you mean by this? just press the cancel button when prompted? Please elaborate.

 

 

 

I also get a caution (yellow triangle with exclamation mark) sign next to USB firmware on the updates page. It says the installed version is 1.06 and the newest is 1.12. When I update I am told Pod XT update successful but when i return to the programme it is the same as before (Yellow triangle, version 1.06)

 

 

 

Any help appreciated.

Rowbi Checkoutthebigbrain...
Rowbi
2,564 posts since
Nov 25, 2006
Currently Being Moderated
1. Oct 20, 2009 10:01 AM in response to: t0mred
Re: I am having a problem with Line 6 Monkey, installing updates to use my Pod XT with Propellerheads Record

try downloading monkey v1.27  that was tha last good version, 1.31 is very new and may have issues.  go to the download page and when you search for the updates click the archived box.  remember to uninstall monkey gearbox and drivers before installing the new version of monkey.  then use that to install the drivers.

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t0mred  
t0mred
5 posts since
Oct 16, 2009
Currently Being Moderated
2. Oct 20, 2009 11:04 AM in response to: Rowbi
Re: I am having a problem with Line 6 Monkey, installing updates to use my Pod XT with Propellerheads Record

Rowbi wrote:

 

try downloading monkey v1.27  that was tha last good version, 1.31 is very new and may have issues.  go to the download page and when you search for the updates click the archived box.  remember to uninstall monkey gearbox and drivers before installing the new version of monkey.  then use that to install the drivers.

I have tried this and I am still getting the same problem, but thanks for the suggestion.

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Line6Miller Line6Support
Line6Miller
5,081 posts since
Mar 28, 2006
Currently Being Moderated
3. Nov 4, 2009 12:51 PM in response to: t0mred
RE: I am having a problem with Line 6 Monkey, installing updates to use my Pod XT with Propellerheads Record

Hello,

 

  What does your USB firmware and flash memory version say on your PODxt? You can find this information by pressing the tuner button on the POD and then scrolling down to the last page.

 

  Does the POD show up as a USB device in your Device Manager on your computer? Is there a yellow triangle near where it is listed?

 

  Please let me know. Thanks.

 

 

  Line6Miller

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t0mred  
t0mred
5 posts since
Oct 16, 2009
Currently Being Moderated
4. Nov 4, 2009 1:33 PM in response to: Line6Miller
Re: RE: I am having a problem with Line 6 Monkey, installing updates to use my Pod XT with Propellerheads Record

Thanks for the reply,

Line6Miller wrote:


What does your USB firmware and flash memory version say on your PODxt? You can find this information by pressing the tuner button on the POD and then scrolling down to the last page.

 

It says:

                     POD XT v3.01

                    USB V 0.00

                    ESN 00000000

 

Line6Miller wrote:


Does the POD show up as a USB device in your Device Manager on your computer? Is there a yellow triangle near where it is listed?

 

Under Sound, Video and Game controllers, "Line 6 PODxt" is there.

               There is no yellow triangle near it.

 

In Properties for Line 6 PODxt:

 

                    Driver Provider: Line 6

                    Driver Date: 07/07/2009

                    Driver Version: 3.4.3.8

                    Digital Signer: Line 6

 

 

Driver File Details:

   Driver Files:

                    C:\\Windows\system32\drivers\drmk.sys

                    C:\\Windows\system32\Drivers\L6POD.sys

                    C:\\Windows\system32\drivers\portcls.sys

                    C:\\Windows\system32\L6PODxt.dll

 

 

Appreciate any help.

Thanks.

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Mcgill Juststartin'
Mcgill
212 posts since
Jan 25, 2007
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5. Nov 4, 2009 1:47 PM in response to: t0mred
Re: RE: I am having a problem with Line 6 Monkey, installing updates to use my Pod XT with Propellerheads Record

You will need to get the "Secure momory chip" replaced on your Pod! Only a service centre can do this!

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Line6Miller Line6Support
Line6Miller
5,081 posts since
Mar 28, 2006
Currently Being Moderated
6. Nov 5, 2009 9:23 AM in response to: t0mred
RE: I am having a problem with Line 6 Monkey, installing updates to use my Pod XT with Propellerheads Record

As pointed out, of the ESN on your POD is displaying as all zeros then you have a hardware issue and it will need to be repaired by an authorized Line 6 service center.

 

  Since you live in Ireland you should contact our UK service team to arrange a repair.

 

 

  Line 6 - International

 

  Line 6, Inc.

  4 Sopwith Way

  Drayton Fields Industrial Estate

  Daventry, Northamptonshire

  United Kingdom, NN118PB

 

  Telefon: +44 (0) 1327 302 700

  Fax: +44 (0) 1327 302 702

 

 

  Does this answer your question?

 

 

  Line6Miller

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Line6Miller Line6Support
Line6Miller
5,081 posts since
Mar 28, 2006
Currently Being Moderated
7. Nov 9, 2009 8:22 AM in response to: t0mred
RE: I am having a problem with Line 6 Monkey, installing updates to use my Pod XT with Propellerheads Record

Hello,

 

 

  It's been a couple of days since we've heard from you. We're going to assume your question has been answered and close this thread. If you still have questions please feel free to open a new question with us and we will answer your questions accordingly. Thanks!

 

  Line6Miller

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