Keeper7k,

  If Monkey is telling you that you do not have valid Line 6 hardware, the secure memory chip on that PODxt may be damaged or missing.

  From what you describe, it sounds like the service center swapped out the main board on your old PODxt, which would explain why you have the same serial number.  If this is the case, they probably forgot to swap out the old secure memory chip from the old main board onto the new main board installed in your current PODxt.

  You will need to contact the service center to find out what they did, and if they did swap out the board, ask them if they still have the old main board to swap out the secure memory chip.

  This secure memory chip is your PODxt's electronic signature with our servers and has your model pack information.  If they no longer have the old board, they will need to request a new chip from us to burn and send them to install onto your PODxt.

  Regards,

  Line6Hugo

keeper7k,

Unfortunately, you product can only be repaired in the country that it was purchased as part of the warranty policy, even if out of the warranty period. Products must be repaired within its own sales channel, meaning if you bought it in your country, it must be repaired in your country.

Futhermore, if Monkey is throwing an error message stating that the hardware is not valid, you will be unable to get any model packs installed onto it, ever, unless the secure memory chip is re-installed. You are currently missing this chip. So you must contact the service center because they did not repair it properly. If the service center needs a new secure memory chip, they need to contact us to get that proper part so that you can use model packs again.

Regards,

Line6Hugo

Hi,

  I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

  Q: What is a support ticket?

  A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

  Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

  http://line6.com/account/tickets/view/

  Line6Miller