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7 Replies Last post: Nov 13, 2009 7:56 AM by bryanbrybj  
bryanbrybj  
bryanbrybj
12 posts since
Oct 10, 2007
Currently Being Moderated

Nov 13, 2009 7:50 AM

line 6 customer support now downgraded to absolutely disgraceful.(happy ending)

still no response to request for help posted a week ago.over the last 12 hours i've made numerous phone calls to both us and uk operations,without actually getting to speak to a human being.i'm still waiting for the automated callback......line 6 ,your customer service sucks.will never buy line 6 again after this.

bryanbrybj  
bryanbrybj
12 posts since
Oct 10, 2007
Currently Being Moderated
1. Nov 11, 2009 10:33 AM in response to: bryanbrybj
Re: line 6 customer support now downgraded to absolutely disgraceful.

eventually-support ticket raised..

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bryanbrybj  
bryanbrybj
12 posts since
Oct 10, 2007
Currently Being Moderated
2. Nov 12, 2009 10:03 AM in response to: bryanbrybj
Re: line 6 customer support now downgraded to absolutely disgraceful.

problem now resolved-many thanks line 6.

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Bluestone Iknowathingortwo
Bluestone
755 posts since
Feb 11, 2007
Currently Being Moderated
3. Nov 12, 2009 1:55 PM in response to: bryanbrybj
Re: line 6 customer support now downgraded to absolutely disgraceful.

One would think that after the way you blasted into them....you'd have more to say than just "thanks"....

 

But..each to ones own....

 

 

OM

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nuser101 Juststartin'
nuser101
101 posts since
Jan 24, 2007
Currently Being Moderated
4. Nov 12, 2009 2:54 PM in response to: bryanbrybj
Re: line 6 customer support now downgraded to absolutely disgraceful.

Really glad that the support team helped you out. Why not return the favor and change the thread title? Just a thought.

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wardick Juststartin'
wardick
224 posts since
Dec 31, 2008
Currently Being Moderated
5. Nov 12, 2009 3:03 PM in response to: nuser101
Re: line 6 customer support now downgraded to absolutely disgraceful.

There is another in this forum at this link (if it works): http://line6.com/community/thread/22403?tstart=0

 

 

 

 

They should be changed to upgraded to adequate or suberb or something.

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Line6Miller Line6Support
Line6Miller
7,440 posts since
Mar 28, 2006
Currently Being Moderated
6. Nov 12, 2009 3:21 PM in response to: bryanbrybj
Re: line 6 customer support now downgraded to absolutely disgraceful.

I've actually been busy doing some major upgrades internally to help our support system. We fell behind as a group and are doing our best to answer eveyone's questions. The upgrades we've made will make us way more efficient so I appreciate your patience.

 

Line6Miller

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bryanbrybj  
bryanbrybj
12 posts since
Oct 10, 2007
Currently Being Moderated
7. Nov 13, 2009 7:56 AM in response to: Line6Miller
Re: line 6 customer support now downgraded to absolutely disgraceful.

thanks for that,line 6 miller.i hope the upgrades work.it gets kinda old when you can see posts way after yours being dealt in a matter of minutes.thanks again for sorting the problem so quickly.(once it got picked up).

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