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5 Replies Last post: Nov 19, 2009 12:13 PM by line6lm  
speytone  
speytone
2 posts since
Jun 9, 2009
Currently Being Moderated

Nov 8, 2009 10:19 PM

Cannot Register MY POD X3  Previous Owner still has it Registered.

Hi there. Sure you have heard it all before. Bought a line 6 POD X3 from Long and McQuade in Edmonton Alberta. Cannot track down previous owner. I have a PDF of a reprint of my original sales reciept. Printed of at Long and McQuade Grande Prairie, Alberta.

 

If someone could get in touch with me so i can get this straightened out sooner the nlater thatd be awesome. Thanks.

 

Shannon.

Tags: pod_x3, registration
silverhead Checkoutthebigbrain...
silverhead
1,816 posts since
Apr 1, 2009
Currently Being Moderated
1. Nov 9, 2009 5:31 AM in response to: speytone
Re: Cannot Register MY POD X3  Previous Owner still has it Registered.

You need Line 6 tech support to help you out - it's a common situation and easily resolved. Good that you have a copy of your receipt; they'll want that info.

 

Line 6 monitors this forum during California biz hours and will get back to you in a day or two. Leave this question open until after you hear from them.

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line6lm Line6Support
line6lm
896 posts since
Sep 17, 2008
Currently Being Moderated
2. Nov 12, 2009 3:35 PM in response to: speytone
RE: Cannot Register MY POD X3  Previous Owner still has it Registered.

Hi,

 

  I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

 

  Q: What is a support ticket?

  A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

 

  Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

 

  http://line6.com/account/tickets/view/

 

  For registration issues, please refer to our Registration FAQ for more information: http://line6.com/community/docs/DOC-1488

 

  Thanks,

  Line6lm

 

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speytone  
speytone
2 posts since
Jun 9, 2009
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3. Nov 18, 2009 6:05 PM in response to: line6lm
Re: RE: Cannot Register MY POD X3  Previous Owner still has it Registered.

hey there...

 

Just logged on to my support ticket to upload my rcpt and it doesnt appear to be there?

 

Does it have to be open where i waitied too long perhaps?

 

Anyways. If it could get re-opened thatd be awesome. I will upload the recpt when i see it pop in my inbox.

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line6lm Line6Support
line6lm
896 posts since
Sep 17, 2008
Currently Being Moderated
4. Nov 19, 2009 8:18 AM in response to: speytone
Re: RE: Cannot Register MY POD X3  Previous Owner still has it Registered.

Hi Speytone,

 

The ticket has been re-open. Go ahead and post your receipt.

 

Thanks,

Line6lm

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line6lm Line6Support
line6lm
896 posts since
Sep 17, 2008
Currently Being Moderated
5. Nov 19, 2009 12:13 PM in response to: line6lm
Re: RE: Cannot Register MY POD X3  Previous Owner still has it Registered.

We are experiencing problems with our ticketing system. You are free to register the unit. Thanks. I will close the ticket.

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