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48 Replies Last post: Mar 15, 2010 11:35 AM by Line6Miller   1 2 3 4 Previous Next
Line6Miller Line6Support 7,434 posts since
Mar 28, 2006
Currently Being Moderated

Nov 19, 2009 3:49 PM

Blue Screen Issues (post specs and answer my questions here)

Hi everyone,

 

I have noticed that some of you are experiencing blue screen crashes on your Windows 7 machines at times when using a Line 6 device. I appreciate all of the useful information you have given us so far. One thing that I'd like to do is consolidate as much of this information as possible into this one thread. This will make the issue easier for us to look into. Below is a template containing some questions. Please cut and paste this template in your response and answer each question as precisely and as detailed as you can. Recipes and repro cases are welcome as well. Thanks guys!

 

 

What are the detailed specs of your computer (model type, processor type and speed, RAM, motherboard, chipset)?


When does the crash occur? During recording? Streaming audio and video through various players?


How often does the crash occur? Intermittent? Always?


Are you able to reproduce the crash? If so can you give us a recipe or repro steps?

 

Are any crash logs generated when this occurs? If so can you please attach them as a file (.doc, .txt, etc will work fine) to your response?

 

 

Hopefully we can use this thread to spot some trends. Thanks for you cooperation everyone.

 

 

Line6Miller

bassboykevlar   12 posts since
Jun 26, 2006
Currently Being Moderated
1. Nov 20, 2009 1:11 AM in response to: Line6Miller
Re: Blue Screen Issues (post specs and answer my questions here)

What are the detailed specs of your computer (model type, processor type and speed, RAM, motherboard, chipset)?

    Self built PC Windows 7 Pro 64bit, AMD Athlon X2 6000+ 3.1ghz, Mushkin DDR2 pc2-6400 800mhz 5-4-4-12, Asrock 939SLI32-eSATA2 + AM2 940-Pin CPU Addon Board, Northbridge: ULI M1695 Southbridge: ULI M1697

 

When does the crash occur? During recording? Streaming audio and video through various players?

    Crash occurs rather randomly. Sometimes while playing a game, idle on desktop, or browsing web pages or messaging on MSN messenger.

 

How often does the crash occur? Intermittent? Always?

     3-5 times a week.

 

Are you able to reproduce the crash? If so can you give us a recipe or repro steps?

     No

 

Are any crash logs generated when this occurs? If so can you please attach them as a file (.doc, .txt, etc will work fine) to your response?   

     Yes

 

* I am new to Windows Debugging Tools and can not figure out how to get the Symbols to load properly... Any suggestions?

Attachments:
stef666   1 posts since
Jul 24, 2007
Currently Being Moderated
2. Nov 20, 2009 1:36 AM in response to: Line6Miller
Re: Blue Screen Issues (post specs and answer my questions here)

What are the detailed specs of your computer (model type, processor type and speed, RAM, motherboard, chipset)?

Fujitsu Siemens Esprimo Model, Intel Core 2 CPU 4300 @ 1.8 Ghz, 2 GB RAM, 32 Bit OS


When does the crash occur? During recording? Streaming audio and video through various players?

Crash occurs randomly, e.g. when I start MediaPlayer 12


How often does the crash occur? Intermittent? Always?

Around 3-4 times a day


Are you able to reproduce the crash? If so can you give us a recipe or repro steps?

when I work with cubase and start the mediaplayer or start watching a video on youtube

 

Are any crash logs generated when this occurs? If so can you please attach them as a file (.doc, .txt, etc will work fine) to your response?

the bluescreen says the problem is the file L6TPortB.sys

when I installed windows 7 in september everything worked fine for 2 months, it seems it got worse when I installed Microsoft Security Essentials

Oynin   3 posts since
Dec 30, 2008
Currently Being Moderated
3. Nov 20, 2009 7:58 AM in response to: Line6Miller
Re: Blue Screen Issues (post specs and answer my questions here)

Computer

 

OS:                    Windows 7 Ultimate (64bit) Build 7600

Line 6 Device:     Toneport KB37 , and installed the following.

                         Line_6_Drivers_v3.4.3.9

                         Gearbox_v.3.7.0

                         Line_6_Monkey_v1.31

Processor:          AMD Athlon 64 x2 Dual Core Processor 5000+ 2.60Ghz

RAM:                 2.0GB

Motherboard:      EMAXX (EMX-MCP61P-AVL)

                         NVIDIA GeForce 9500GT 1GB DDR2

--------------------------------------------------------------------------------------------------------------------

 

Experience with Windows 7 and Toneport KB7

(Answers to Questions)

"When i use the Line 6 Device as default playback speakers"  I get a "blue screen" intermittently, once in a day or two days.

For a week now, I didn't use it as the default speaker. And ever since, I didn't experience any "blue screen" anymore ...

 

Except that,

 

"Now that I use the built in soundcard as the default playback speakers" The random crash is replaced with "white noise"  that happens the same once in a day or two days. My computer is on, 15 hours a day... I haven't been recording much lately but I have music on the background most of the time...

 

The crash doesn't necessarily happen during play back but when the program is communicating with the the Line6 driver. I don't have the exact formula to make it crash. Sometimes, I just leave the application open (Sonar, Virtual DJ, Gearbox), and after sometime it just crash. Note that this "white noise" happens when I use the built in sound card as the default playback speakers. I am more comfrotable with the "white noise" than the 'blue screen". The "white noise" doesn't bother me that much since I can always restart the pc after sometime and save important datas.

 

Greater problems occur when I use the Line6 device as the default playback speakers, just what I have previously mentioned, I get a "blue screen" randomly. The blue screen freaks me out! So I suggest to users that, if you want to get rid of the blue screen, don't use Line6 as the default speakers for Windows 7 for now, just not until they release the final driver. There are some programs that you can use for music playback which could be configured to use Line6 ASIO as the ouput, in my case I use Virtual DJ. Web browsers use the default playback speakers, if you don't use Line6 as default for now, you may avoid the "blue screen" if ever the driver fails.

 

I hope you Line6 guys fix the driver soon.

Good Luck and More Power!

 

--------------------------------------------------------------------------------------------------

 

 

Blue Screen Crash Log:

 

Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7600.2.0.0.256.1
  Locale ID: 1033

Additional information about the problem:
  BCCode: 1000007e
  BCP1: FFFFFFFFC0000005
  BCP2: FFFFF8800466CE21
  BCP3: FFFFF88002E899D8
  BCP4: FFFFF88002E89230
  OS Version: 6_1_7600
  Service Pack: 0_0
  Product: 256_1

Files that help describe the problem:
  C:\Windows\Minidump\111309-17656-01.dmp
  C:\Users\Oynin\AppData\Local\Temp\WER-36343-0.sysdata.xml

 

White Noise Error:

 

"Problem with ASIO Driver"

FatClimber   17 posts since
Jan 26, 2008
Currently Being Moderated
4. Nov 22, 2009 12:23 PM in response to: Line6Miller
Re: Blue Screen Issues (post specs and answer my questions here)

What are the detailed specs of your computer (model type, processor type and speed, RAM, motherboard, chipset)?

cpu: AMD X2 3800+, 2Gb Memory, Motherboard: Abit KN8 SLI(nforce 4), Graphics:Nvidia 6600 GT

Windows 7 ultimate 32-bit

 

When does the crash occur? During recording? Streaming audio and video through various players?

Can happen anytime, often when not doing anything special. Often there is no audio playback when it happens.

 

How often does the crash occur? Intermittent? Always?

More than once a day. Often enough so I cannot use the computer with it attached.

 

Are you able to reproduce the crash? If so can you give us a recipe or repro steps?

Are any crash logs generated when this occurs? If so can you please attach them as a file (.doc, .txt, etc will work fine) to your response?

wile   2 posts since
Nov 23, 2007
Currently Being Moderated
5. Nov 22, 2009 2:40 PM in response to: Line6Miller
Re: Blue Screen Issues (post specs and answer my questions here)

Hi, here's info from my setup:

 

What are the detailed specs of your computer (model type, processor type and speed, RAM, motherboard, chipset)?

 

Motherboard: Line6 Guitar Port, P5Q-E, Intel intel E8200, Nvidia GT8800, 4GB ram, Win7 Home Premium 64bit.

 

When does the crash occur? During recording? Streaming audio and video through various players?

 

Spotify app running (streaming and playing songs) for a long time, no other activity.

 

How often does the crash occur? Intermittent? Always?

 

Intermittent. It happened yesterday, before that about 10 days ago. PC runs nearly all day long every day.

 

Are you able to reproduce the crash? If so can you give us a recipe or repro steps?

 

No

 

Are any crash logs generated when this occurs? If so can you please attach them as a file (.doc, .txt, etc will work fine) to your response?

 

I don't know how to take  BSOD screen dump, but there was problem with GPWADRV64.DLL or something similar.

 

 

Good luck!

Taekilla   9 posts since
Jan 29, 2009
Currently Being Moderated
6. Nov 23, 2009 1:45 PM in response to: wile
Re: Blue Screen Issues (post specs and answer my questions here)

Hi, here is my specs.

 

What are the detailed specs of your computer (model type, processor type and speed, RAM, motherboard, chipset)?

Proc : Intel E6600 2.4GHz

MB : Asus P5N32-E SLI plus. Chipset : NVIDIA nForce 650i SLI

GC : ATI Radeon 4870 1Go

RAM : Corsair 4*1Go DDR2

DD : Maxtor 300 & 160 Go

 

Windows 7 Ultimate X86 (French)

 

My UX1 is my default audio material.


When does the crash occur? During recording? Streaming audio and video through various players?

The crash occur randomly. It 1st occur when watching video on Media Player Classic Home Cinema, then while listening MP3 on WMP or Winamp (latest vers.). It also occur when doing nothing on PC.


How often does the crash occur? Intermittent? Always?

It occur randomly. It can occur like 2 times in a days or 2 times in a week.


Are you able to reproduce the crash? If so can you give us a recipe or repro steps?

No sorry.

 

Are any crash logs generated when this occurs? If so can you please attach them as a file (.doc, .txt, etc will work fine) to your response?

Here is my bluescreen stop message :

L6UX1.SYS

Address 9237B0B1 base at 9236A000, DateStamp 4a53c2b9

 

I also notice that I get random White noise when listening music for example. It's very anoying.

 

If i can get more informations, I'll update it. Thank you for your help, I hope you'll find something against the BSOD.

ACE_1200   6 posts since
Sep 3, 2007
Currently Being Moderated
7. Nov 23, 2009 2:03 PM in response to: Line6Miller
Re: Blue Screen Issues (post specs and answer my questions here)

ASIO fail maybe? I'll try turning it off as an ASIO device, i think i can do that, maybe not...

truss86   1 posts since
Jan 3, 2007
Currently Being Moderated
8. Nov 23, 2009 2:27 PM in response to: Line6Miller
Re: Blue Screen Issues (post specs and answer my questions here)

What are the detailed specs of your computer (model type, processor type and speed, RAM, motherboard, chipset)?

Intel Core 2 Duo 6300 1.6 GHZ, 3GB DD2 RAM, ASUS MB, Geforce 7950


When does the crash occur? During recording? Streaming audio and video through various players?

While playing iTunes/Windows Media player along with playing guitar through my POD XT.  Also will just happen at random.

 

How often does the crash occur? Intermittent? Always?

Every couple hours


Are you able to reproduce the crash? If so can you give us a recipe or repro steps?

Yes, Usually while playing audio from a player.

 

Are any crash logs generated when this occurs? If so can you please attach them as a file (.doc, .txt, etc will work fine) to your response?

I have no checked the mini dump files as of yet, but the BSOD refers to a line6 system file. If you would like me to put up the dump file let me know!

klaggu   2 posts since
May 28, 2009
Currently Being Moderated
9. Nov 30, 2009 6:14 PM in response to: Line6Miller
Re: Blue Screen Issues (post specs and answer my questions here)

I just wanted to chime-in & mention that after about 15 blue screen crashes which were increasing in frequency,

reinstalling the beta drivers seemed to "reset the clock" to where the crashes were fewer.

Further, I noticed that if you reinstall & refrain from restarting the PC after, it takes much longer for the bad behavior to resume again.

johnosullivan   2 posts since
Oct 17, 2009
Currently Being Moderated
10. Dec 1, 2009 12:13 AM in response to: Line6Miller
Re: Blue Screen Issues (post specs and answer my questions here)

What are the detailed specs of your computer (model type, processor type and speed, RAM, motherboard, chipset)?

 

HP Pavilion dv6-1244tx, Intel Core 2 Duo 2.53, 4 gig sdram

 

When does the crash occur? During recording? Streaming audio and video through various players?
During recording

 

How often does the crash occur? Intermittent? Always?

 

intermittent.  Please note I also get the noises mentioned in the other thread.

Are you able to reproduce the crash? If so can you give us a recipe or repro steps?

 

Are any crash logs generated when this occurs? If so can you please attach them as a file (.doc, .txt, etc will work fine) to your response?

Reflex86   1 posts since
Dec 20, 2007
Currently Being Moderated
11. Dec 2, 2009 1:11 PM in response to: Line6Miller
Re: Blue Screen Issues (post specs and answer my questions here)

What are the detailed specs of your computer (model type, processor type and speed, RAM, motherboard, chipset)?

 

Selfmade core2duo e8400, 4GB ram 400, ASRock 4Core1600-DVI


When does the crash occur? During recording? Streaming audio and video through various players?

 

During recording while playing a backtrack  ( I use audacity)


How often does the crash occur? Intermittent? Always?

 

Intermittent


Are you able to reproduce the crash? If so can you give us a recipe or repro steps?

 

no

 

Are any crash logs generated when this occurs? If so can you please attach them as a file (.doc, .txt, etc will work fine) to your response?

klaggu   2 posts since
May 28, 2009
Currently Being Moderated
12. Dec 2, 2009 2:26 PM in response to: Line6Miller
Re: Blue Screen Issues (post specs and answer my questions here)

Over a week & still no crashes thanks to not restarting my computer after reinstalling beta drivers. Perhaps someone else might want to try this?

Taekilla   9 posts since
Jan 29, 2009
Currently Being Moderated
13. Dec 3, 2009 10:38 AM in response to: Line6Miller
Re: Blue Screen Issues (post specs and answer my questions here)

More and more and more crash... They appear more and more usually, like every 10 minutes. More and more bored.

/line6 driver uninstalled...

 

Blue screen win.

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