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2 Replies Last post: Nov 24, 2009 3:31 PM by line6lm  
Hellriegel  
Hellriegel
1 posts since
May 19, 2009
Currently Being Moderated

Nov 20, 2009 11:33 AM

I got the message: That product is already registered by another user.

I buyed my Guitar Port in May this year in "Music Store" in Germany. The Guitar Port was marked as reseller. How can I now register my product? I want to use Guitar Port Online. I have a copy of the bill. What can I do now? Or is there any way to use Guitar Port Online without register my Guitar Port? Sorry for bad english

line6lm Line6Support
line6lm
896 posts since
Sep 17, 2008
Currently Being Moderated
1. Nov 20, 2009 2:50 PM in response to: Hellriegel
RE: I got the message: That product is already registered by another user.

Hi,

 

  I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

 

  Q: What is a support ticket?

  A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

 

  Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

 

  http://line6.com/account/tickets/view/

 

  For registration issues, please refer to our Registration FAQ for more information: http://line6.com/community/docs/DOC-1488

 

  Thanks,

  Line6lm

 

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line6lm Line6Support
line6lm
896 posts since
Sep 17, 2008
Currently Being Moderated
2. Nov 24, 2009 3:31 PM in response to: Hellriegel
RE: I got the message: That product is already registered by another user.

Hi,

  

  You are now free to register your Line 6 unit. This ticket will be closed. For further assistance, feel free to re-open the ticket and we will respond to you within 2 business days.

 

  Thanks,

  Line6lm

 

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