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4 Replies Last post: Dec 17, 2009 5:26 PM by cato-03845  
cato-03845  
cato-03845
11 posts since
Dec 4, 2007
Currently Being Moderated

Nov 16, 2009 5:30 PM

Backtrack Flashes Blue  - but won't capture.

I recorded one band rehearsal with forced capture and then transfered the files to my IMAC and deleted them from the backtrack.  It will only flash blue now and won't capture at all.

 

I saw a thread about hidden files that may be telling the unit it is still full?  It seems everyone in that thread in May had to send their units back.

 

Do I need to send this back or is there now a fix?

 

Please advise what I need to do, as the unit does nothing now...

 

Thanks,

 

John

Line6Andy Line6Support
Line6Andy
4,031 posts since
Jun 5, 2006
Currently Being Moderated
1. Nov 20, 2009 3:06 PM in response to: cato-03845
RE: Backtrack Flashes Blue  - but won't capture.

Hello,

    did you delete ALL the files on the Backtrack?  If so, there may be an internal error.  Try a factory reset by manually pressing a small object (like a paper clip) into the small hole on the side of the Backtrack. The hole is located on the opposite side of all the UI controls (Backtrack) or on the side opposite the microphone (Backtrack + Mic). Hold the button down for three seconds and then remove the paperclip. The LED on the device will glow white, blink a few times, and then begin blinking blue. You have now successfully reset your Backtrack.

 

  Please let us know if you need further assistance, or close out the ticket as “answered” if your situation has been resolved.

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cato-03845  
cato-03845
11 posts since
Dec 4, 2007
Currently Being Moderated
2. Nov 21, 2009 10:23 PM in response to: Line6Andy
Re: RE: Backtrack Flashes Blue  - but won't capture.

Andy -

 

Yes all files deleted.  Tried the reset multiple times and all it does is flash blue - cannot get it to capture or go into force capture.  I recorded one band rehearsal on forced capture and it worked, but created multiple files for some reason.  Now it won't do anything. I think it may need to be sent back to you - please advise procedure, if you agree.

 

Thanks!

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Line6Perry Line6Support
Line6Perry
2,423 posts since
Dec 26, 2007
Currently Being Moderated
3. Nov 23, 2009 11:10 AM in response to: cato-03845
RE: Backtrack Flashes Blue  - but won't capture.

Hi,

 

  Yes, give our Service Department a call at: 818-575-3600 (8AM-5PM Pacific Standard Time, Monday-Fridays). Select the Service queue to speak with the administrator for an RMA.

 

  Please note: we'll be closed Thursday and Friday of this week in observance of Thanksgiving.

 

  Regards,

  L6Perry

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cato-03845  
cato-03845
11 posts since
Dec 4, 2007
Currently Being Moderated
4. Dec 17, 2009 5:26 PM in response to: Line6Perry
Re: RE: Backtrack Flashes Blue  - but won't capture.

Perry -

 

I did this on 12/1 and have a receipt it was returned and signed for.  I included the RMA number, but have not received the replacement to date...

 

John

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