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1 Replies Last post: Nov 20, 2009 3:09 PM by line6lm  
craigl6  
craigl6
1 posts since
Jun 30, 2006
Currently Being Moderated

Nov 18, 2009 9:24 AM

GPO Renewal Without My Consent - cancelled and still no refund

Hi,

 

I can't believe there is no way to just email support.  I have to post this in a forum?

 

In any case, I see that you charged my credit card $79.99 for what I am assuming is a renewal of my GPO subscription.  This was without my consent and my online account states that you have no credit card on file for me?? The next day (10/31/09) I cancelled my subscription online.  Almost 3 weeks later and there is still no refund.  When can I expect this?

line6lm Line6Support
line6lm
896 posts since
Sep 17, 2008
Currently Being Moderated
1. Nov 20, 2009 3:09 PM in response to: craigl6
RE: GPO Renewal Without My Consent - cancelled and still no refund

Hi,

 

  I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

 

  Q: What is a support ticket?

  A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

 

  Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

 

  http://line6.com/account/tickets/view/

 

  For registration issues, please refer to our Registration FAQ for more information: http://line6.com/community/docs/DOC-1488

 

  Thanks,

  Line6lm

 

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