Hi,
We've created a support ticket for you so we can resolve this issue offline. Please respond to the ticket. Thank you...
A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.
Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.
http://line6.com/account/tickets/view/
What is a Support Ticket?
http://line6.com/community/docs/DOC-1422
Regards,
L6Perry