Hi,

I have done a reset to your hardware from this end. You will also want to do two more things:

1. A license refresh in Line 6 Monkey:

With your XT connected, go to the 'Optional Add-Ons' tab & click 'Activate Purchase.' Instead of a license code, type the word "Refresh" in the text field and click 'Activate.' Follow any prompts that follow. Once complete, try your software again.

2. When opening GearBox, be sure to click the 'GuitarPort Online' button first. Then be sure you can see the GPO screen from there AND can load tones you have already downloaded.

Thanks

Line6Sach

Hello,

  If your computer cannot reach the Line 6 server using Monkey, it appears that you may need to remove your popup blockers and/or Virus protection.  Did you see the following FAQs for using GPO?

Guitarport Online Troubleshooting (GPO):

http://line6.com/community/docs/DOC-1373

If you need further assistance, please answer the following questions so we can help you:

·         Line 6 Product:

·         Flash memory, USB Firmware  versions installed:

·         Line 6 Monkey version installed:

·         Line 6 Drivers version installed:

·         Line 6 Application (i.e. Riffworks, Line 6 edit, Gearbox) software and version:

·         Operating System version

·         Is this a dual boot system?  If yes, please list all applicable operating systems:

·         CPU / Processor Type and Speed

·         Amount of RAM

·         USB Ports: (#, location, speed 1.0/2.0):

·         USB Devices connected to on your system: (Including any HUBs):

·         Security software installed on your system (anti-virus, pop-up blockers, firewalls):

·         Audio recording programs on your system (i.e. Sonoma, Ableton, Cakewalk, Pro Tools, etc):

·         Audio playback programs on your system (i.e. Real Player, Winamp, Itunes, WMP):

·         Type of internet connection: Cable modem, DSL, satellite, dial up:

Please note: Line 6 does not support satellite or dial up internet service

General troubleshooting questions (choose N/A if it does not apply):

·         Does Line 6 Monkey recognize your device?

·         Have you reinstalled the drivers for this device directly from the Line 6 website for your OS?

·         Have you tried different USB cables?

·         Are you connecting directly to a USB port on the back of your computer?

·         Have you shut down all security software/other programs?

·         Have you tried to replicate the problem on a different computer?