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4 Replies Last post: Jul 10, 2009 9:28 PM by gramol  
gramol  
gramol
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May 26, 2009
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Jul 8, 2009 9:48 PM

Inconsistent sound with TonePort DI-S

Sound from my guitar cuts out every few seconds and sound from the Player function in GearBox pauses every now and then.  Itunes does the same when played through the TonePort, but is okay thorugh the internal speakers.  My PC fails two compatibility checks in Line6 Monkey - the processor is not a Pentium 4 (its an Intel Core 2 Duo T6400,  4GB RAM, 64 bit Vista Home Premium) and the chipset cannot be tested (it's a Dell Studio 1537, whatever chipset that has).  After reading the discussion threads I checked control panel and under Sounds and Line 6 is listed as speakers - no way to change anything like a buffer.  In Device Manager Line6 TonePort DI-S is listed with driver 3.4.3.6 and there are no variables to adjust.  Seems something needs tweaking, but I'm out of ideas.

Rowbi Checkoutthebigbrain...
Rowbi
2,564 posts since
Nov 25, 2006
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1. Jul 9, 2009 12:46 AM in response to: gramol
Re: Inconsistent sound with TonePort DI-S

the buffer you need to change is in the line6 audio/midi applet that's in control panel, not the sound applet.

there's other things you can try, like checking with your PC manufacturer for BIOS and chipset driver updates, and then follow EVERYTHING in this guide: http://line6.com/data/l/0a06007213339477ea0690cb2a/application/pdf/GearBox%203.5%20and%20later%20Windows%20XP%20&%20Vista%20Audio%20Tips%20&%20Optimizations%20(Rev%20A)%20-%20English.pdf to try to optimise your PC for audio work.

 

you can ignore the processor thing from gearbox, it just doesn't recognise the latest CPUs.  the fact that your chipset cannot be tested may point to a compatibility issue, so try all I've suggested and let us know what happened.

 

Regards

 

Rowbi

www.rowbinet.co.uk

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Line6Hugo Line6Support
Line6Hugo
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Apr 8, 2007
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2. Jul 9, 2009 10:44 AM in response to: gramol
Re: Inconsistent sound with TonePort DI-S

+1 to Rowbi

 

Please make sure to follow all of the tips in the optimization guide.  I strongly recommend disabling your wireless adapter on the laptop which is one of the tips in the guide.

 

Regards,

 

Line6Hugo

 

Please make sure to award points to helpful & correct responses to your questions.

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Line6Miller Line6Support
Line6Miller
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Mar 28, 2006
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3. Jul 9, 2009 10:45 AM in response to: gramol
Re: Inconsistent sound with TonePort DI-S

Hello,

 

+1 to Rowbi's post. Here are some other things you can try.

 

 

1. Fill out your support profile at http://line6.com/account/supportprofile/

2. Ensure that you have tested all cables to make sure that they are not defective (USB, audio, etc.)

3. Ensure that you have all cables connections set up properly

4. Adjust the Buffer Slider in the Line 6 Audio MIDI Control Panel. (Windows Users: Start/All Programs/Line6/Tools/Audio-MIDI Devices; Mac Users: System Preferences/Other/Audio-MIDI Devices)

5. Adjust Sample Rates and Bit Depths in the Line 6 Audio MIDI Control Panel and ensure that the Sample Rates and Bit Depth settings in the Line 6 Audio MIDI Control Panel also match the project settings in your DAW/recording application

6. Ensure that you have the Line 6 device set up in your operating system as the main input/output device (sound card); disable internal sound card in your operating system’s Device Manager control panel

7. Ensure that your Line 6 USB Device is not connected to a powered USB hub; direct USB ports are required and please try ALL available direct USB ports during the troubleshooting process

8. Remove all non-essential USB peripherals from the computer (not the mouse or keyboard)

9. Disable any wireless cards on computer in Device Manager

10. Set Power Schemes on computer in Control Panel (PC Only) to Always On

11. There are also several other tips and optimizations you can make on your PC. Please refer to the following document for more information:

http://line6.com/data/l/0a06007213339477ea0690cb2a/application/pdf/GearBox%203.5%20and%20later%20Windows%20XP%20&%20Vista%20Audio%20Tips%20&%20Optimizations%20(Rev%20A)%20-%20English.pdf

 

 

 

Line6Miller

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gramol  
gramol
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May 26, 2009
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4. Jul 10, 2009 9:28 PM in response to: Line6Miller
Re: Inconsistent sound with TonePort DI-S

Thanks guys, espeically Rowbi, the problem is fixed.  I followed all the advice from the replies, leaving until last adjustment of the buffer size.  Until changing that buffer, nothing had done anything toward fixing the problem, but when the Line 6/MIDI buffer size was put to maximum the sound was perfect.  Of course I then started adding back in the features I had disabled following the instructions for "optimizing"  Vista.  Several hours later and I still haven't reversed all the changes, but most are back to default and the sound is still great.  The only thing I will not mess with will be the buffer (though if all the other stuff turns out to be unnecessary I may fiddle with buffer size too, it's currently 8GB, 2 x RAM).

So thanks to you all for the great guidance, I am now a happy camper, other than my guitar playing which needs "optimizing".  It did occur to me that had my computer been a Cadillac, by the time I had "optimized it" for theTonePort, it looked more like a Chevy Vega with no seats, one windshield wiper and balanced on piles of bricks; the sound from the radio was perfect however.  Thanks again.

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