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1 "correct" answer available (5 pts) 2 "helpful" answers available (3 pts)
2 Replies Last post: Oct 26, 2009 9:57 AM by Line6Miller  
karlhorne   4 posts since
Nov 23, 2008
Currently Being Moderated

Oct 20, 2009 12:57 PM

Trouble Connecting Device:  "Subscription Not Active"

So I gather this has happened to a few of us before:  I haven't connected for a while (overseas trip), and now I can't seem to connect to either of my two devices, even though subscription appears in order when I look at my account status (says "Current").  For either device, after properly selecting it as the "Activated Device" on line6.com, when I attempt to load a track, I get a dialog box, which says:

- Cannot load track file: xxxxxxx

- Reason:  Your GuitarPort Online subscription is not active

      .....More stuff.....

- Reason:  (Code 80007106) Subscription no longer active

 

This has happened to me at least once before where my account had to be reset.  Can someone in Line6 look into this and "reset"?

 

So is there a way to prevent this?  It seems a bug in the system to me that the system locks me out even after charging my credit card, no?

 

Thanks,

Karl Horne

Line6Miller Line6Support 7,456 posts since
Mar 28, 2006
Currently Being Moderated
1. Oct 23, 2009 10:44 AM in response to: karlhorne

Hello,

 

  Your GPO device just needs to be re-verified. Please try launching Gearbox and clicking on the GuitarPort Online button near the middle of the interface and actually connect to GPO.

 

  Once you have done that please download and play a new track. See if that works. If it does, you should be able to play all previously downloaded tracks.

 

  If this works please feel free to mark this thread out as answered. Thanks!

 

  Line6Miller

Line6Miller Line6Support 7,456 posts since
Mar 28, 2006
Currently Being Moderated
2. Oct 26, 2009 9:57 AM in response to: karlhorne
RE: Trouble Connecting Device:  "Subscription Not Active"

Hello,

 

 

  It's been a couple of days since we've heard from you. We're going to assume your question has been answered and close this thread. If you still have questions please feel free to open a new question with us and we will answer your questions accordingly. Thanks!

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