So I gather this has happened to a few of us before: I haven't connected for a while (overseas trip), and now I can't seem to connect to either of my two devices, even though subscription appears in order when I look at my account status (says "Current"). For either device, after properly selecting it as the "Activated Device" on line6.com, when I attempt to load a track, I get a dialog box, which says:
- Cannot load track file: xxxxxxx
- Reason: Your GuitarPort Online subscription is not active
.....More stuff.....
- Reason: (Code 80007106) Subscription no longer active
This has happened to me at least once before where my account had to be reset. Can someone in Line6 look into this and "reset"?
So is there a way to prevent this? It seems a bug in the system to me that the system locks me out even after charging my credit card, no?
Thanks,
Karl Horne