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9 Replies Last post: Nov 24, 2009 11:19 PM by polnod  
polnod   6 posts since
Nov 10, 2009
Currently Being Moderated

Nov 10, 2009 4:59 AM

Pb of registration bellow a fire in my house.

Hy,

 

I bougth a BASS PD XT PRO 2 years ago on ebay but i never registred because i need'nt in my using.

I have an fire in my house lasted year and the registration number is partialy removed...

The number seems to be 21BPX2B3838000027 but it don't works in registration.

I just want to make an update of my product, how can i do pls?

 

Paul NAUDIN

11 rue Leroy

13012 MARSEILLE

FRANCE

Paulnaudin@hotmail.com

line6lm Line6Support 895 posts since
Sep 17, 2008
Currently Being Moderated
2. Nov 12, 2009 2:25 PM in response to: polnod
RE: Pb of registration bellow a fire in my house.

Hi,

 

  I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

 

  Q: What is a support ticket?

  A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

 

  Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

 

  http://line6.com/account/tickets/view/

 

  For registration issues, please refer to our Registration FAQ for more information: http://line6.com/community/docs/DOC-1488

 

  Thanks,

  Line6lm

 

line6lm Line6Support 895 posts since
Sep 17, 2008
Currently Being Moderated
4. Nov 17, 2009 8:20 AM in response to: polnod
Re: RE: Pb of registration bellow a fire in my house.

Polnod,

 

You are incorrect in your assumptions. Firstly, your ticket is still open. Secondly, you were sent instructions on gathering the data we need to track down your serial #. The instructions were as follows:

 

"Turn on the device. Hit the "Tuner" button and then scroll the "Select" knob clockwise til it stops to get the "ESN #" and send me that #. That # will help up get you registered. Thanks"

 

Because your serial # is not found in our system because it's incorrect, we have to find another way to figure out what it is. I have been communicating with you to get this done and this last post from you is highly unwarranted.

 

Please refer to your ticket for cooresponding with us.

line6lm Line6Support 895 posts since
Sep 17, 2008
Currently Being Moderated
5. Nov 19, 2009 11:54 AM in response to: polnod
RE: Pb of registration bellow a fire in my house.

Hello,

  It's been a couple of days since we've heard from you. We're going to assume your question has been answered and close this thread. If you still have questions please feel free to open a new question with us and we will answer your questions accordingly. Thanks!

 

line6lm Line6Support 895 posts since
Sep 17, 2008
Currently Being Moderated
7. Nov 24, 2009 8:06 AM in response to: polnod
Re: RE: Pb of registration bellow a fire in my house.

Please download and install the Bass POD xt drivers, then download, install and run Monkey, which will give us an ESN. We can get the serial number from the ESN.

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