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4 Replies Last post: Nov 25, 2009 8:31 AM by Line6Hugo  
bikeman01  
bikeman01
11 posts since
Oct 24, 2009
Currently Being Moderated

Nov 20, 2009 8:07 AM

pocket pod install problems windows xp

When I connect my pocket pod windows says found new hardware line 6 but then says it can't install.

 

Also I have installed line 6 monkey but when it starts up it does not list pocket pod in the hardware list.

 

How do I resolve?

Thanks

bikeman01  
bikeman01
11 posts since
Oct 24, 2009
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1. Nov 21, 2009 5:49 AM in response to: bikeman01
Re: pocket pod install problems windows xp

Anyone?

 

Where can I get xp drivers?

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Line6Andy Line6Support
Line6Andy
4,031 posts since
Jun 5, 2006
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2. Nov 23, 2009 4:59 PM in response to: bikeman01
RE: pocket pod install problems windows xp

                 

 

  Hello,

    Pocketpod uses "class compliant" drivers, so you will want to make sure your version of XP is "up to date".  You should also check the following document on USB connections to make sure there are no problems, as well as optimizing your computer to work with Line 6 gear.  See the following links for more info:

 

  USB Connectivity with Line 6 Devices

  http://line6.com/community/docs/DOC-1484

 

  Computer System Audio Optimization

  http://line6.com/community/docs/DOC-4201

 

  Please let us know if you need further assistance, or close out the ticket as “answered” if your situation has been resolved.

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Line6Hugo Line6Support
Line6Hugo
2,821 posts since
Apr 8, 2007
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3. Nov 23, 2009 5:00 PM in response to: bikeman01
RE: pocket pod install problems windows xp

Please make sure to disconnect all other USB devices from the computer (except for a mouse and keyboard) while troubleshooting this issue. Completely remove ANY USB hubs, even if not in use and test the PODxt on all of the USB ports on your computer.

 

  Line 6 Monkey will not give Pocket POD as an option, but the Pocket POD will be picked up by Monkey once it makes the connection.

 

  If the problem persists, you should isolate the problem by trying on a different computer.

 

  Regards,

 

  Line6Hugo

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Line6Hugo Line6Support
Line6Hugo
2,821 posts since
Apr 8, 2007
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4. Nov 25, 2009 8:31 AM in response to: bikeman01
RE: pocket pod install problems windows xp

Hello,

 

  It's been a few days since we've heard from you. We're going to assume your question has been answered and close this thread. If you still have questions please feel free to re-open this thread or create a new question with us and we will answer your questions accordingly. Thanks!

 

  Regards,

 

  Line6Hugo

 

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