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4 Replies Last post: Apr 17, 2009 11:59 AM by Line6Perry

rbe5000

4 posts since
Dec 31, 2008

Currently Being Moderated

Apr 13, 2009 9:17 AM

Network seems stuck accessing GuitarPort Online

Hi,

I have tried everything listed in the forums and in help docs, but I still can't access Guitar Port Online. I can play through the guitar port, no problem, everything seems to be fine. I can use my web browser to surf to line 6 and guitarport.com no problem.

So, I hooked up a packet sniffer to figure out what the hell is going on with the network connection. It looks like it is getting stuck. Here is the pattern of http traffic I see when I launch guitarport online in Gearbox. Note, 66.150.189.11 is 4750.line6.net. It looks like /camel is a login address. It looks like login succeeds and then Gearbox asks for /mag/index.html, which seems not to exist, and the server then sends the browser, via redirect, to /subscribe/playhack.html. Then the browser goes back to /camel and maybe tries to login again. This loop of 4 http calls repeats endlessly.

POST 66.150.189.11/camel -> 200 OK Response

POST 66.150.189.11/camel -> 200 OK Response

GET 66.150.189.11/mag/index -> 302 Redirect Response

GET 66.150.189.11/subscribe/playhack.html -> 200 OK Response

Any ideas what is going guys? I really want to use the subscription that I paid for, and it has been almost a month with no access.

Thanks,

Bob Evans

Tags: connecting, error, gpo_subscription, gpo, question, support, help, guitarport, online, &, gearbox, http

rbe5000

4 posts since
Dec 31, 2008

Currently Being Moderated

1. Apr 13, 2009 9:28 AM

in response to: rbe5000

Re: Network seems stuck accessing GuitarPort Online

Also, for further system information, I am running the latest of everything according to the Line 6 Monkey App, and it logs in and sees the device just fine. I am on the latest patch of OS X, 10.5 (Leopard). Plenty of free disk space, memory, cpu, etc.

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Line6Sach

1,607 posts since
Oct 31, 2008

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2. Apr 13, 2009 4:42 PM

in response to: rbe5000

Re: Network seems stuck accessing GuitarPort Online

Hi,

Please try doing a license refresh:

In the 'Optional Add-Ons' tab of Line 6 Monkey, please click 'Activate Feature.' Instead of a license code, type the word "Refresh" in the text field and click 'Activate.' Follow any prompts that follow. Once complete, try GPO from GearBox. Also be sure that you have the newest version of GearBox which is 3.70.

Thanks

Line6Sach

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rbe5000

4 posts since
Dec 31, 2008

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3. Apr 13, 2009 6:31 PM

in response to: Line6Sach

Re: Network seems stuck accessing GuitarPort Online

I tried that. When I enter 'Refresh' with a capital 'R', it says

Transaction failed

Reason: (Code 80003020) License key sent to server was not in proper format.

...

If I send 'refresh', with a lower case 'r', it says "requesting add-ons this may take several minutes"

then 'programming hardware'

then 'verifying transaction'

then 'transaction complete' in a dialog box with an OK button.

I click OK. Close Line 6 Monkey, then launch Gearbox.

It shows the same behavior as before, never connects, just sits with the

"Connecting to Guitar Port Online...".

Any other ideas?

Thanks,

Bob

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Line6Perry

2,423 posts since
Dec 26, 2007

Currently Being Moderated

4. Apr 17, 2009 11:59 AM

in response to: rbe5000

Re: Network seems stuck accessing GuitarPort Online

It's looking like a connection issue on your end. The GPO Server is definitely up and running (we connect to it via an Internet connection just like customers 20+ miles away from this office building).

If you're running on Satellite Internet, this could be the root cause: Satellite connections are not supported connections to the GPO server. For more info: http://line6.com/community/docs/DOC-4161

If you're not on Satellite ISP, there still might be something in the setup of your gateway causing the issue. We aren't really able to troubleshoot those issues, though; you'll need a support tech from your Internet Service Provider to assist there.

If possible, please try connecting using a different computer/ISP location with the same hardware device/software/account login. This would at least give you feedback as to whether the problem is with your current location or not.

If that ends up being the cause, we can reimburse you and cancel the service.

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