Community: Message List

Re: Uninstall Vyzex PocketPOD Editor from Mac

support@line6.com — Mon, 04 Feb 2013 23:08:45 GMT

That worked - thanks!

Uninstall Vyzex PocketPOD Editor from Mac

support@line6.com — Mon, 04 Feb 2013 04:47:21 GMT

I need the instructions for a complete uninstall on Mac OSX. Since updating to 1.17, I'm getting ERROR messages on startup.

Macbook

OSX - 10.7.5

Re: Contact Line6 - newbie

support@line6.com — Sat, 05 Feb 2011 13:52:01 GMT

So I spoke to someone on the phone, although it was tech support (I sat on their hold queue for exactly 41 minutes.) He was very polite, and as helpful as I could have hoped for. However, here are the details of what I have discovered.

I believe they had the free expression pedal rebate last year if you purchased between Nov 1 and Dec 31, and you had until Jan 31 to submit the paperwork. They now have a brand new, identical rebate campaign, but the purchase date must be between Feb 1 and Feb 28. Which means that anyone who bought one of the amps in January, cannot get the free pedal. Rules are rules, I guess.

If I had to complain about Line6, it would be that they should not ignore customer emails when they specifically ask you to use that email address. A simple reply to me that the rebate was over would have been the right thing to do. They chose to ignore it completely.

In my case, I bought the amp for two reasons: 1) I needed and amp, and 2) This one came with a free expression pedal (or so I thought.)

In the Sam Ash store, the details of the rebate program were not immediately obvious. As it turned out, the campaign was expired, but the store had not taken down the signs. To make matters more confusing, a store associate told me the next day that the rebate had been extended, which was false - but he was not aware of that. The Sam Ash store should understand the program details, and they did not. As a customer, I should also have been more aware of the details, but while in the store seeing big signs about free expression pedals, my excuse is that I am a guitar player, and I got excited about the offer.

To the store's credit, I recieved a small discount from the manager because the rebate was expired and I wasn't going to get my expression pedal. Since I needed an amp, and this one fit my needs very well, I went ahead and purchased. As a consumer, I am ultimately responsible for the things I purchase, so I am not blaming everyone else in this particular case.

However, I am disappointed that I purchased my amp in the thirty day window that is not eligible for the free pedal. I am still within my return policy rights to return the amp and buy a new one - thus becoming eligible for the rebate. But what a freaking hassle that is going to be. I'm left wondering if the marketing department at Line6 noticed that the campaign was working and decided to give it another run. If that is the case, it leaves me wondering why they left out the January purchasers? In the grand scheme, they should update the requirements to include anyone who purchased from Jan 1, as a goodwill gesture, at the very least.

I am a long time Line6 customer, and I have always been happy with their products. I've never had a complaint, nor have I had to call customer serivce, or return any products.

Re: Contact Line6 - newbie

support@line6.com — Mon, 31 Jan 2011 00:13:10 GMT

Yeah. Nothing. Silence. They post an email address and ask for it to be used for questions, and they ignore it. Not impressed.

Contact Line6 - newbie

support@line6.com — Tue, 25 Jan 2011 22:11:01 GMT

I have sent an email to rebates@line6.com, per the PDF rebate form, to inquire about a free FBV foot controller that was offered to those who purchased a Spider IV by Dec 31 - (saw this in the retail store Sam Ash in San Antonio, Texas). My email inquired about a possible extension of the rebate to Jan 31, mentioned by an employee at the Sam Ash store.

When I bought my amp, the offer was still on the shelf, but the dates listed were expired, so I did not get the pedal. I went back the next day to buy a guitar, and one of the employees mentioned that the offer was extended, as long as you did something "online at Line6.com". The only thing I can find is the original offer, with the Dec 31 expiration date in PDF form, on line6.com (it gives the email address for inquiries, and states in bold red "no phone calls please").

Now, I am running out of time if this offer really does exist, and my email has gone unanswered by Line6. Does anyone know any other way to contact them to confirm the extended offer?