Community: Message List

Re: Mountain Lion

support@line6.com — Thu, 17 Jan 2013 12:49:38 GMT

I have tested the latest driver from Line6 and that driver has the same issues for me, but my workaround still works fine.

Re: crackling / artefacts studio gx with mountain lion

support@line6.com — Sun, 23 Dec 2012 16:21:32 GMT

Hi!

Line6 has not been to any help for me even though I found a good workaround for this issue they were not interested in compensate something for this to let others have a working workaround. I have now been using the UX2 with 10.8.2 mountain lion for about 3 month even though line6 have not been solving this issue for 6-7 month. There is christmas now and I think it would be fair to share my findings if it could be to any help for others having the same issuses that I had.

Ok first of all you need to install the latest drivers from Line6 (7.1.7), you will still have these issues after installing these drivers. Might work one out of 10 or so. If you have the UX2 when popping and cracking sound is back you should do the following.

1. Press and turn on the 48v phantom power so that the red lap is on

2. Turn off the 48v phantom power again (the new drivers and 10.8.2 with Apple has changed some power outage for the usb port and Ux2 seems to have a condensator that needs to be 100% empty of power)

3. Now you should remove the USB cable, (Important don't remove the USB cable from the computer!!!!!, remove the USB cable from back of the UX2 device very important that you do this!)

4. Wait about 10 sek with the usb cable removed

5. Plug in the USB cable in the back of the UX2 device again.

6. Workaround is ready and the popping and cracking sound should be gone!

Now you can aldo turn on the 48v phantom power if needed, repeat this procedure if you have the strange sounds again after hibernation of your laptop etc.

Happy Christmas all of you and I hope you can do some recordings again without the irritating sound. It might work to only follow and repeat step 3-6 abow also. The reason most of the people have not found this workaround is that 90% of all users are removing the cable from the laptop probably including the Line6 support then....

This is verified with Garageband but probably this solution works for Logic and other programs too.

There is still an issue with the Line6 drivers while there is not possible to use Mic and Instrument at the same time even though there is a setting for this within the drivers and operating system settings for Line6.

I was about buing a new guitar from Line6 the new Variax JTV model but I have changed my mind while I can't take the risk to have to wait for driver updates and fixes while I assume there is similar issues with all the gear. I think I will look at the fender by roland guitar instead, more limited in its software but the product seems to be verified and working out of the box without any built-in features.

Happy Christmas and a good new year!!

(Have tested the new 7.1.9 driver that states should adress this issue but there is still the same issue if you unplug the usb cable etc so there is no 100% fix) But I can confirm this workaround works even with the 7.1.9 driver version for those of you that still has these issues.

Re: Popping/crackling noise using UX2 pod farm on mac

support@line6.com — Fri, 28 Dec 2012 14:26:20 GMT

There is a new 7.1.9 driver out for this product as well, have not been testing this but Line 6 say they have solved these issues finally so try the new drivers. This time it took almost 6 month to fix, hopefully we will see a more rapid support process when new apple updates are released for the future.

Re: Popping/crackling noise using UX2 pod farm on mac

support@line6.com — Fri, 28 Dec 2012 14:15:30 GMT

Hi!

1. Press and turn on the 48v phantom power so that the red lap is on

2. Turn off the 48v phantom power again (the new drivers and 10.8.2 with Apple has changed some power outage for the usb port and Ux2 seems to have a condensator that needs to be 100% empty of power)

3. Now you should remove the USB cable, (Important don't remove the USB cable from the computer!!!!!, remove the USB cable from back of the UX2 device very important that you do this!)

4. Wait about 10 sek with the usb cable removed

5. Plug in the USB cable in the back of the UX2 device again.

6. Workaround is ready and the popping and cracking sound should be gone!

Now you can aldo turn on the 48v phantom power if needed, repeat this procedure if you have the strange sounds again after hibernation of your laptop etc.

This is verified with Garageband but probably this solution works for Logic and other programs too.

Merry Christmas and a happy new year!!

Re: Mac OS 10.8.2 and Toneport UX1 not recognized

support@line6.com — Sun, 23 Dec 2012 16:25:53 GMT

Hi!

1. Press and turn on the 48v phantom power so that the red lap is on

2. Turn off the 48v phantom power again (the new drivers and 10.8.2 with Apple has changed some power outage for the usb port and Ux2 seems to have a condensator that needs to be 100% empty of power)

3. Now you should remove the USB cable, (Important don't remove the USB cable from the computer!!!!!, remove the USB cable from back of the UX2 device very important that you do this!)

4. Wait about 10 sek with the usb cable removed

5. Plug in the USB cable in the back of the UX2 device again.

6. Workaround is ready and the popping and cracking sound should be gone!

Now you can aldo turn on the 48v phantom power if needed, repeat this procedure if you have the strange sounds again after hibernation of your laptop etc.

This is verified with Garageband but probably this solution works for Logic and other programs too.

Happy Christmas and a good new year!!

Re: Mountain Lion

support@line6.com — Sun, 23 Dec 2012 16:20:22 GMT

Hi!

1. Press and turn on the 48v phantom power so that the red lap is on

2. Turn off the 48v phantom power again (the new drivers and 10.8.2 with Apple has changed some power outage for the usb port and Ux2 seems to have a condensator that needs to be 100% empty of power)

3. Now you should remove the USB cable, (Important don't remove the USB cable from the computer!!!!!, remove the USB cable from back of the UX2 device very important that you do this!)

4. Wait about 10 sek with the usb cable removed

5. Plug in the USB cable in the back of the UX2 device again.

6. Workaround is ready and the popping and cracking sound should be gone!

Now you can aldo turn on the 48v phantom power if needed, repeat this procedure if you have the strange sounds again after hibernation of your laptop etc.

This is verified with Garageband but probably this solution works for Logic and other programs too.

Happy Christmas and a good new year!!

Re: Mountain Lion

support@line6.com — Thu, 06 Dec 2012 19:43:05 GMT

That is not true , I have one ongoing discussion with Line6 in my ticket raised to them and am willing to share this findings for them. But I have not got any reply and no offerings for any compensations. I have been recording with 10.8.2 last 1.5 month now both using Microphone, Midi and Line in guitars without any popping noise making this hardware useless.

I agree "simonk83" that is my point as well, it would have been solved by now. But there is nothing wrong on the first line support personel in UK, They try very hard to do there best solving this and find workarounds etc. I think the main issue is that developers probably in USA where these issues are escalated might not have the highest priority on working to solve this? 6 month and still not a permanent fix or working workaround is a very long time.

Re: crackling / artefacts studio gx with mountain lion

support@line6.com — Thu, 06 Dec 2012 19:30:04 GMT

I understand you fully and ofcourse I don't claim anything from users in this forum. I have just told Line6 that I am more than willing to share my findings when I am sure that will fix recordings for everyone having these issuses. Line 6 didn't like my suggestions while i have not got any feedback but I am sure they will solve these issues by themselves. To be honest I think everyone having this issuses are in need of some compensation.

I have also tried all workarounds suggested but that won't solve anything, my findings most likely also explains why it works for some users and some not.

Sorry if I upset you in this matter, that was not the purpose. This was more supposed to be a statement to Line6 that there might be worth something for them to find the root cause of this issue. First after root cause findings are a fact they can share a solution for everyone.

Re: Mountain Lion

support@line6.com — Fri, 16 Nov 2012 18:19:01 GMT

You can open your own ticket and write a comment in that ticket to Line6 that there is some valuble information in ticket 186665 if they are intrested. I agree with you that Line6 should have had a solution by now.

With the info in this ticket Line6 could be able to establish a permanent solution fo everyone and keep a lot of customers while I think Line6 are doing a lot of nice products. I am not so happy with the support/escalation and software development processes in the testing phases combined with new OS realeases from different supported operating systems like MAC and others.

Re: Mac OS 10.8.2 and Toneport UX1 not recognized

support@line6.com — Fri, 16 Nov 2012 18:10:30 GMT

I can confirm and inform you all about that there is a workaround and fix for this issue (UX2) that works 100% every time on a MAC 10.8 Mountain Lion.

I have had to come up with this solution myself and it has cost me a lot of work. Both in terms of that I have not been able to record and use my equipment but also in troubleshooting and testing. I will be glad to share ttroubleshooting and development of this issues to Line6 in my ticket 186665. In order to share this info with Line6 I will need some compensation for my findings.

If you are in contact with Line6 you can refer your questions into this ticket 186665 if you are intrested in having a workaround that works 100%. Otherwise we all could wait some more weeks or month for a final fix by Line6.