Community: Message List - Pod HD400 Wont Output guitar

Re: Pod HD400 Wont Output guitar

support@line6.com — Fri, 06 Jan 2012 01:17:15 GMT

+1 to all of Silverheads suggestions.

If that this point nothing has helped, it sounds like it would need to be taken to an authorized service center to fix this problem.

Regards,

Line6Hugo

Re: Pod HD400 Wont Output guitar

support@line6.com — Sat, 31 Dec 2011 23:04:06 GMT

Sorry - I can't think of anything else to try at this point. Unfortunately I think we've exhausted all the normal recovery procedures. Perhaps others can chime in with other ideas.

Disconnecting the power from any computer during installation of its operating system (in this case the HD and its firmware) can leave the device in an inoperable mode. That's why the Windows Update utility warns you not to power your computer off during the update. With normal computers you can reinstall the OS from recovery disks. The Pod has no drive - only usb and Monkey for software installation. If that can't be made to work.....

I know you didn't intend for this to happen, but your device may need to be serviced.

http://line6.com/service_centers/

Before doing that I would do a few final things:

- double check all your hardware other than the Pod. Test your guitar and cables independently, especially your usb cable.

- try other usb ports on your computer

- wait until Monday when Line 6 tech support staff return to work (California time) and call them at the number you will find under the Contact Us button at the foot of this page.

Good luck.

Re: Pod HD400 Wont Output guitar

support@line6.com — Sat, 31 Dec 2011 22:45:24 GMT

no my device isnt recognized

Re: Pod HD400 Wont Output guitar

support@line6.com — Sat, 31 Dec 2011 22:43:51 GMT

Go to your Control Panel and open Line 6 Audio-MIDI Devices. Does it recognize your device in the top left of the display? Does it show the driver version that is installed? Does it show an ESN number?

Re: Pod HD400 Wont Output guitar

support@line6.com — Sat, 31 Dec 2011 22:33:37 GMT

everything works but when i plug my pod in the comp doesnt recognize it, it plays a sound as if its been rejected even after the drivers have been installed

everything works in regards to installing hte drivers, but i noticed it didnt take as long as it did in the video.

and when i go to my program files and tools i see my drivers there so i have no idea whats going on

Re: Pod HD400 Wont Output guitar

support@line6.com — Sat, 31 Dec 2011 22:06:04 GMT

Butera wrote:

before anything i just need to point out i uninstalled all the drivers and now when i try to reinstall them its not working like everythign is literally going wrong right now, any help on that first because then theres no way i can connect the line 6 to my comp.....

Use the Line 6 Uninstaller to uninstall Line 6 software from your computer. You should find the Line 6 Uninstaller in the Tools folder of the Line 6 area of your computer's START - All Programs menu.

Then download and install Line 6 Monkey again, and follow the steps in this video exactly. If it fails, let us know where - specify the video timestamp.

http://line6.com/support/docs/DOC-2056

Re: Pod HD400 Wont Output guitar

support@line6.com — Sat, 31 Dec 2011 22:05:50 GMT

I tried the headphones one and it didnt work, i used an aux input to play music from my ipod through the pod to the amp and that worked but still the guitar didnt.

Re: Pod HD400 Wont Output guitar

support@line6.com — Sat, 31 Dec 2011 22:00:27 GMT

Please check the Input setting for your preset and make sure it includes the Guitar input.

Can you hear your guitar through the headphones jack?

Does the tuner recognize your guitar signal?

Re: Pod HD400 Wont Output guitar

support@line6.com — Sat, 31 Dec 2011 21:56:25 GMT

Before we start on your drivers I would still like to know what happens when you power on your device - don't connect to computer for this.

Can you perform the actions in DOC-2043 above?

EDIT: OK - I see that you updated your previous post and ansered my question here. I'll get back to you soon.

Re: Pod HD400 Wont Output guitar

support@line6.com — Sat, 31 Dec 2011 21:56:33 GMT

oh and one more thing befroe when everyhting was installed the flash memory had a question beside it, and it said nothing was installed for it.... and yes i reset it a bunch of times it didnt help