Community: Message List - No response from Trouble Ticket (Is Line 6 support always this slow?)

Re: No response from Trouble Ticket (Is Line 6 support always this slow?)

support@line6.com — Wed, 28 Nov 2012 23:09:03 GMT

Hello,

Sorry for the delay. As silverhead noted, with our support department being closed for a couple of days last week, we came back from the Thanksgiving holiday with more support inquries than normal. We are working through them and will get to your request in a timely manner.

Regards,

Line6Hugo

Re: No response from Trouble Ticket (Is Line 6 support always this slow?)

support@line6.com — Wed, 28 Nov 2012 17:09:10 GMT

i'd always advise calling if you need help quicker: http://line6.com/company/contact/

Re: No response from Trouble Ticket (Is Line 6 support always this slow?)

support@line6.com — Wed, 28 Nov 2012 15:46:00 GMT

Perhaps the recent Thanksgiving holiday in the U.S. has slowed things down and permitted a bit of a backlog to build up. Many people had several days off work last week.

No response from Trouble Ticket (Is Line 6 support always this slow?)

support@line6.com — Wed, 28 Nov 2012 15:09:27 GMT

I created a trouble ticket for my brand new JTV-59, 3 days ago.
No one has responded yet.

I have been a dedicated Line 6 customer for about 10 years now, and have purchased about a dozen of their products (About $5k worth over the years) but have never had any need for technical support until now.

Are they normally this slow?