Lowdown

Hello, Line 6ers. We have gone live with a new forum platform at http://line6.com/support/index. Please go there for your discussions and question for our community. Our previous forums are read-only at this time.

Thanks for your patience during this transition. We're confident that the new forum platform will help make your Line 6 experience a great one.

Line 6 Customer Service

As many of you have seen by now, our forum communities were SPAMMED, starting on March 3. Since we were made aware of it, we attempted to address the issue in a number of different ways. As a last resort, we've restricted the ability to post to the forums to accounts created before the SPAM started. We do plan to allow full access to all users in the coming weeks.

If you have a technical question that our documentation does not answer, please create a support ticket at http://line6.com/support/.

We truly apologize for any inconvenience this issue may have caused you.

Line 6 Customer Service

Hello Line 6ers. This is an FYI to let you know that there’s a glitch in the search mechanism used when creating support tickets. You’ll get no results of possible answers from our Knowledge Base, but you will still be able to submit your ticket. We are working on this problem and expect to see it resolved within the next couple of days. We apologize for any confusion or delay this issue may have caused.

We expect that customers resorted to the forums for help this weekend, so we are actively perusing them to find threads that are asking for our help.

-Line 6 Support

Hello Line 6ers. We want you to know that we’re changing how we provide you support.

Previously, our forums were used as the mechanism to ask the Line 6 tech support staff and the community at large a question. The forums are still a good place to find advice about tone, computer configuration, and subjective questions about sound and application from other Line 6 users. The way to ask our tech support staff a direct question now is via a support ticket.

To create a support ticket, please go to http://Line6.com/support. To see your ticket, click My Account, then click Support Tickets.

Before asking us a direct question, we ask that you please look at our Knowledge Base, video tutorials, forums and manuals, as the answer you are looking for is probably already there. Additionally, a search made in our forums may show that your question has previously been asked and answered.

Marking a post as a question tells the community that you’re looking for help. Doing so also gives other members the incentive to answer it for points you can award them for helpful and correct answers.