Q: Which type of USB is my Line 6 device compatible with?
A: Most Line 6 USB products are compatible with USB 1.x and 2.0. The UX8 and POD X3 USB Devices are USB 2.0 exclusive devices. Connecting these to USB 1.x ports will result in failed connectivity.
The following Line 6 units are compatible with all 3 types of USB Ports:
- Toneport Series (GX, UX1, UX2, KB37)
- Toneport DI (Gold/Silver)
- POD Studio series (GX, UX1, UX2, KB37)
- POD XT/XT Live/XT Pro
- Pocket POD
The following Line 6 units are ONLY compatible with USB 2.0:
- POD X3/X3 Live/X3 Pro
- Toneport UX8
Q: How are 2.0 USB ports different from 1.1 ports?
A: As we all may know, USB ports are on your computer so you are able to connect external devices to work with your system. Most computers today come with one or more USB ports and they're so fast and easy to use. It's easy just to plug something into a port and go. Most newer computers come with USB 2.0 ports, but some of the older ones still have 1.0 or 1.1 (which are very similar to each other).
To find out which version you have, follow these directions:
1) Select the start menu, then go to "My Computer"
2) right click on the "my computer" icon, then select "manage".
3) Click on the "Device Manager" under "Computer Management". Scroll down on the right side of the box until you locate the Universal Serial Bus (USB) controllers, then expand the list by clicking the addition (+) symbol. If you have a USB 2.0 controller in your computer, the word "enhanced" will be listed somewhere in one of those names. See the screenshot for an example:
Q: Can I use a USB Hub to connect my Line 6 unit to my computer?
A: No, USB hubs are not supported in any application of Line 6 hardware.
Q: I am receiving an "Error 10" code when attempting to connect my POD X3 or UX8 to my computer?
A: An "Error 10" occurs when a USB 2.0 device (i.e.POD X3 and UX8 series) is connected to a USB 1.x port. Please connect these units to a USB 2.0 port.
Q: I have updated my drivers but I still have no USB connection/MIDI timeout errors with my Line 6 device?
1) Be sure the driver has been installed correctly. See the following link for more information:Windows: USB Device Driver InstallationMac: USB Device Driver Installation
2) Plug your Line 6 device directly into the motherboard (in the back of your desktop system), avoiding USB hubs and the front USB ports on your tower. If you are using a laptop, try all the USB ports on your laptop (some USB ports may be more robust than others). Ensure that you have removed all non-essential USB devices from your system to lower USB traffic, and uninstall all unused software on your system.
3) See the following links for more USB-related trouble shooting:
Computer System Audio Optimization
USB Audio Problems and Chipset Error Explanation
Q: I cannot find a driver to download for the Pocket POD, FBV Mk II controller or Backtrack?
A: The Pocket POD, FBV Mk II controllers and Backtrack use "class compliant" drivers that are "pre-installed" in your OS. If you are having trouble connecting to these devices you should try a different USB port and update your OS to ensure you have the latest class compliant drivers on your system.
If you have tried all available USB ports on your computer and have either no device recognition or poor audio quality (clicks-pops), you will want to consider purchasing a PCI USB 2.0 card to connect your Line 6 USB audio interface.
Q: I am receiving an error that says my hardware is not a valid Line 6 device (error 8000710B) / the ESN on my unit is showing "00000000" when I connect to Line 6 Monkey?
A: This situation may happen when a unit is incorrectly repaired at a Line 6 service center. The unit needs to be returned to the service center that originally serviced the unit for repair.