Q: My Line 6 device is malfunctioning. Where can I get it fixed?
A: Please check your manual and our knowledge base to ensure that your unit is truly malfunctioning before taking the unit to your nearest service center. Also be sure to register your Line 6 gear to your Line 6 account at the following location: Product Registration. A dated proof of purchase is required if you are having any warranty work performed. Please be aware that "expedited" and "rush" fees will not be covered under warranty for any reason.
United States:You can have your unit repaired at any one of the Line 6 Authorized Service Centers located across the United States.
Line 6 - International
4 Sopwith Way
Drayton Fields Industrial Estate
United Kingdom, NN118PB
Telefon: +44 (0) 1327 302 700
Fax: +44 (0) 1327 302 702
International:Your particular country may also have a Service Center available in the drop down menu.
You can also return your malfunctioning Line 6 unit to the factory for service. For details, please see our Obtaining a Repair RMA from Line 6 FAQ.
Q: How much is it going to cost to get my Line 6 device fixed?
A: Line 6 is unable to provide estimates on behalf of our service centers, as the service centers establish their own repair rates and bench fees.
Q: Where can I purchase parts for my Line 6 device?
A: Line 6 provides a number of replacement parts through our Online Fulfillment Site. If the part you are looking for is not available on the Line 6 Store, please contact your nearest Authorized Line 6 Dealer, or Service Center. Our dealers can special order all parts, and accessories, other than PCBA's (printed circuit board assemblies), directly from Line 6 for you.
Q: Can I fix my Line 6 device myself? Can I get repair assistance from Line 6?
A: If your Line 6 product needs repair, we strongly suggest you contact the nearest authorized service center in your region. Line 6 does not offer repair assistance via email or telephone. Also, Line 6 does not provide circuit diagrams, blueprints or schematics for consumer use at this time.
Q. I’m not sure if my unit is under warranty, how do I find out?A. Please refer to our Line 6 Product Warranty for more information: Product Warranty FAQ
Q: I want to customize my Line 6 device, but I do not know how to do the customization. Does Line 6 support customizing or modifying gear?
A: Line 6 does not support the customization or modification of Line 6 products, outside of official firmware updates or hardware upgrades performed by an authorized Line 6 service center. Unsupported customizations or modifications of your Line 6 device will void the device's warranty.
Q: Is there a way that I can determine the date of manufacturing of a Line 6 device by the serial number?
A: All serial number information is for internal use only and is not made public knowledge.