Version Comparison: International Service and Support

*We recommend using Google Translate to process this information in your language.

1)      What is the warranty on my Line 6 product?

It varies by product, so please see our Warranty F.A.Q. Also, please be aware that your warranty is only good in the region of purchase. So for example, if you buy your unit in Australia, you will have to get it serviced in Australia. Going outside of your region of purchase for repair work will be treated as a non-warranty repair and you will be charged accordingly by the repair center you take it to.

2)      How do I get my Line 6 gear serviced outside of the U.S.?

Line 6 has established a worldwide chain of independent Service Centers. You can find a list of them on our Find a Service Center web page. If you cannot find one in your country, you will need to find one outside of your country and contact them to see if you can ship them your malfunctioning unit. Because of our agreements with these distributors and service centers, you cannot send your unit directly to Line 6 U.S. for repair.

For UK Customers and surrounding countries, we have posted contact information for service on our Contact Page.

Please allow 2-6 weeks for repair time when taking your unit to a non-U.S. repair center. The delays are due to parts availability and other varying factors.

3)      I’m having a problem with a repair center, who can I contact?

We recommend that you contact the Line 6 location closest to you for your issue. Our offices are listed on our Contact Page.

4)      How do I get parts and accessories for my Line 6 gear?

We sell certain parts on our Online Store. You may place an order with a valid Visa, American Express or MasterCard. For our return policies, please refer to our returns page.

Parts not found on the store may be purchased through an Authorized Service Center or distributor. Some parts such as circuit boards and PCBA assemblies are not sold to the public. Also, Line 6 does not provide circuit diagrams, blueprints or schematics to consumers.

5)      Why can’t I use Pay Pal on your website?

We are not currently set up for Pay Pal but there is a work around that should help you if you do not have other forms of payment. PayPal offers what they call a Secure Card. It basically allows you to fund a virtual prepaid MasterCard using your PayPal account. You tell them how much you want to put on the card, and then they give you a 16-digit virtual credit card number that you can use online. Learn more about it here.

6)      Where can I buy Line 6 gear outside of the U.S.?

Line 6 has distributors all over the world. We have a list of them on our Find a Dealer site. You can search by city/region and country for a distributor in your country.

If you cannot find a distributor in your country, you can find an Online Retailer that may ship to your country.

7)      How do I get technical support for my Line 6 gear?

You can get Online Technical Support here. Just log in, follow the instructions and post a question under your product family. You will get an answer from our knowledgeable community and/or our trained technical support reps within two business days. You may also call the technical support line in the country closest to you here.

U.S. hours:  Monday-Friday (8am-5pm) Pacific Standard Time

U.K. hours:  Monday-Friday (8am-5pm) Greenwich Mean Time

8)      English is not my first language. How can I get help in my native language?

Please see the Support pages of our German and French websites for translations of our most popular support topics, as well as a link to ask a question. Our multi-lingual EU support team will do their best to address your issue.