In our partnership with Propellerhead, support for Reason, Reload and ReCycle will be offered through their web site. This is for a lot of reasons, but mostly because they already have an extensive knowledge base in place and a great mechanism for answering questions that are not covered in their knowledge base.
You can access this information at thePropellerhead Website
Firstly, ensure that you have registered your Propellerhead software at the web site. Next, go to the support link and choose the software you are having a problem with, input your product version and OS, and go into the support area of your choice to try to locate the answer to your question. You also have the option of requesting email support from this page.
Please have the following information present before continuing:
1. A valid Propellerhead User Account which would have been created when you first registered your Propellerhead product in the past. Username and/or email address.
2. Proof of Purchase in the form of: photo scan of the product packaging, available contents (software jacket, shipping box, Registration Card) and most importantly a photo scan of either store receipt or online payment receipt.
3. If your inquiry is for a defective DVD or install CD(s), please provide photo proof of disc condition in addition to the items listed above.
4. If your inquiry is for a missing Registration Card, providing us with proof of purchase in the form of scanned receipt or online receipt is a requirement; if the product purchased was for an Upgrade Product, you will need to have a previously registered "full" version of Reason in order to proceed.
If the website or email support does not help you solve your issue, you can call Line 6 Support at: (818) 575-3600 Monday through Friday, 8AM to 5PM (Pacific Standard Time).