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Version Comparison: Before posting a question: Please have this information ready

Comparing: Revision 2 » Revision 3


 
 
Color Key: Addition Deletion Change
Revision 2   By ricksox at 4 years, 2 months ago Revision 3   By ricksox at 4 years, 2 months ago

Given that all of the requirements are met from the forum guidelines and you have completed the

support profile on your account, please include all of the technical specs of the items below to help the Line 6 Community better understand your problem. Copy and paste all of the relevant sections into your thread, then complete the specifications of each item and include a summary of your problem.  Please click the hyperlink for more information regarding each topic. Please see the manual for setting up your computer to work with Line 6 devices

before posting any questions, as the info found there cures many common computer-based problems.

 

For computer-based issues:

  • Line 6 Product:

  • <a href="http://en.wikipedia.org/wiki/Flash_memory" target="_blank" >Flash memory</a>/<a href="http://en.wikipedia.org/wiki/Firmware " target="_blank" >Firmware</a> version installed:

  • Line 6 Monkey version installed:

  • Line 6 Drivers version installed:

  • Line 6 Application (i.e. Riffworks, Line 6 edit, Gearbox) software and version:

  • <a href="http://en.wikipedia.org/wiki/Operating_System" target="_blank" >Operating System</a>:

  • Is this a dual boot system?  If yes, please list all applicable operating systems:

  • <a href="http://en.wikipedia.org/wiki/Processing_speed" target="_blank" >CPU/Processor Type and Speed</a>:

  • <a href="http://en.wikipedia.org/wiki/RAM" target="_blank" >RAM</a>:

  • USB Ports: (#, location, speed 1.0/2.0):

  • USB Devices connected to on your system: (Including any HUBs):

  • Security software installed on your system (anti-virus, pop-up blockers, firewalls):

  • Audio recording programs on your system (i.e. Sonoma, Ableton, Cakewalk, Pro Tools, etc):

  • Audio playback programs on your system (i.e. Real Player, Winamp, Itunes, WMP):

  • Type of internet connection: Cable modem, DSL, satellite, dial up:

Please note: Line 6 does not support satellite or dial up internet service

 

General troubleshooting questions (choose N/A if it does not apply):

  • Does Line 6 Monkey recognize your device?

  • Have you reinstalled the drivers for this device directly from the Line 6 website for your OS?

  • Have you tried different USB cables?

  • Are you connecting directly to a USB port on the back of your computer?

  • Have you shut down all security software/other programs?

  • Have you tried to replicate the problem on a different computer?

 

For uses regarding other Line 6 gear

*Power supply:

 

General troubleshooting questions (choose N/A if does not apply):

  • Have you tried different guitars, mics, cables, and amplifiers and are still having the same problem?

  • Have you tried to replicate this problem in a different location?

  • Have you used a power conditioner?  Are all of your units getting their power from the same source?

Given that all of the requirements are met from the forum guidelines and you have completed the

support profile on your account, please include all of the technical specs of the items below to help the Line 6 Community better understand your problem. Copy and paste all of the relevant sections into your thread, then complete the specifications of each item and include a summary of your problem.  Please click the hyperlink for more information regarding each topic. Please see the manual for setting up your computer to work with Line 6 devices

before posting any questions, as the info found there cures many common computer-based problems.

 

For computer-based issues:

  • Line 6 Product:

  • <a href="http://en.wikipedia.org/wiki/Flash _memory" target="_blank" >Flash memory</a>/<a href="http://en.wikipedia.org/wiki/Firmware " target="_blank" >Firmware</a> version memory, USB Firmware  versions installed:

  • Line 6 Monkey version installed:

  • Line 6 Drivers version installed:

  • Line 6 Application (i.e. Riffworks, Line 6 edit, Gearbox) software and version:

  • <a href="http://en.wikipedia.org/wiki/Operating _System" target="_blank" >Operating System</a>:System version

  • Is this a dual boot system?  If yes, please list all applicable operating systems:

  • <a href="http://en.wikipedia.org/wiki/Processing_speed" target="_blank" >CPU/Processor Type and Speed</a>:

  • <a href="http://en.wikipedia.org/wiki/RAM" target="_blank" >RAM</a>:

  • CPU / Processor Type and Speed

  • Amount of RAM

  • USB Ports: (#, location, speed 1.0/2.0):

  • USB Devices connected to on your system: (Including any HUBs):

  • Security software installed on your system (anti-virus, pop-up blockers, firewalls):

  • Audio recording programs on your system (i.e. Sonoma, Ableton, Cakewalk, Pro Tools, etc):

  • Audio playback programs on your system (i.e. Real Player, Winamp, Itunes, WMP):

  • Type of internet connection: Cable modem, DSL, satellite, dial up:

 

Please note: Line 6 does not support satellite or dial up internet service

 

General troubleshooting questions (choose N/A if it does not apply):

  • Does Line 6 Monkey recognize your device?

  • Have you reinstalled the drivers for this device directly from the Line 6 website for your OS?

  • Have you tried different USB cables?

  • Are you connecting directly to a USB port on the back of your computer?

  • Have you shut down all security software/other programs?

  • Have you tried to replicate the problem on a different computer?

 

For uses regarding other Line 6 gear

*Power supply:

  • : Single coil, Humbuckers, Active, Passive, etc):

  • Batteries / Power supply

 

General troubleshooting questions (choose N/A if does not apply):

  • Have you tried different guitars, mics, cables, and amplifiers and are still having the same problem?

  • Have you tried to replicate this problem in a different location?

  • Have you used a power conditioner?  Are all of your units getting their power from the same source?