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Tones not changing with Bluetooth paired


flowride
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So...I hesitated on buying this amp because I had this same problem at the store.  I purchased because a friend assured me it functions and does so quite well.

 

I got my amp today from Sweetwater.  Immediately, I plugged it in, updated the firmware as prompted, and paired my Samsung G5 phone with the amp.  I went looking for tones from different bands-Ratt, Van Halen, Def Leppard, etc.  As I selected tones, my phone would say "new preset set."  And then...the same freaking tone would come out of the amp.  No matter what I do-changing cabs, amps, and all the other options, it's just the same freaking four tones.  Again, I'm paired and my software/firmware is up to date.  

 

Has anyone else had this problem?  If it's "unfixable," this thing will be back on a UPS truck to Sweetwater.  I'm sensing "user error" of some sort, but I can tell you it's rather frustrating.  The directions that come with this thing are pure crap.

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Call Sweetwater tech support...they will help you or replace the unit if they think it is defective. 

I called Sweetwater and they actually gave me the solution, which I'm copy/pasting from my tech support ticket.

 

I got it to work today. Hard reset while phone is UNPAIRED. After that, I paired the phone and it worked well. I've already managed to save a lead tone for myself. 

 

I hope this helps anyone with the same problem in the future.

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Now that I've got it working, I dig it so far.  The tones are a bit stronger than on the Pod Live XT that I have, too.  I think there's a trick to slowing music down to half speed as you're learning it.  That's what I have to figure out next.  Between that and the Paul GIlbert guitar school, I'm hoping my lead playing grows exponentially in the next few months.

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  • 2 weeks later...
  • 2 weeks later...

Sorry man, I don't check this forum a lot because I'm recording a great deal these days.  The hard reset is the factory reset as described in your manual.  Do your firmware update, unpair your phone, and do the reset.  After doing this, pair your phone again and it should work.  Again, sorry for the late response.

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  • 2 years later...

IVE TRIED EVERYTHING LISTED HERE AS WELL AS FROM THE TECHS....THEIR ANSWER WAS TO TAKE IT TO A LOCAL REPAIR SHOP AND GAVE ME COMPANIES THAT DO REPAIRS....BUT, NOT ONE WAS CAPABLE OF DOING THIS REPAIR!  WHAT GOOD DOES IT DO TO SHIP TO CALIFORNIA AND PAY $150 IN COSTS AND $150 BACK? This SUCKS...they need to build a patch to fix this problem. And in the mean TIME WARN PEOPLE NOT TO USE THE UPDATER

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