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1050 Views 5 Replies Latest reply: Mar 12, 2010 4:22 PM by ricksox RSS
rluthy Just Startin' 6 posts since
Oct 20, 2009
Currently Being Moderated

Mar 7, 2010 1:15 PM

Toneport FX USB Power Issues

I'm running my Toneport GX into a 27" iMac, with audio out from the GX into a Bose speaker system. A couple of weeks ago I started getting unexplained loud audio "pops" or "thumps" from the system. A couple of days ago I started getting error messages that say one of the USB peripherals is drawing too much power and will be shut down. Today, my audio out was very weak and erratic. All my USB devices have their own power supplies except the GX, which is bus powered. I removed the GX from the audio out loop, disconnected it from USB and ran my audio out directly from the computer to the speaker system. The sound is back to normal volume and I'm getting no more USB power draw errors or audio pops. It's pretty obvious to me that the GX is the culprit. What do I need to do to get it fixed. I'm very diappointed that a product I've only had for about 4 months would fail.

  • Line6Andy Line 6 4,345 posts since
    Jun 5, 2006
    Currently Being Moderated
    Mar 9, 2010 11:39 AM (in response to rluthy)
    RE: Toneport FX USB Power Issues

    Hello,

        You may have an issue with the computer having too many USB ports connected.  You should also be aware that Snow Leopard is not currently supported, and the fully supported drivers are scheduled for release on March 19th, 2010. However, there is a “beta” driver available for you to use.  Please go the following link to download/install the Gearbox 3.7X software installer for your Operating System, which also includes the Line 6 monkey intelligent updater and the latest drivers for your Line 6 product.

       

      http://line6.com/software/

       

        You will need to remove your current Line 6 driver using the "driver removal" application under Line 6 applications, then load the 4.2.6 driver directly from the Line 6 website (by selecting the "beta" box for Snow Leopard).  See the following links for more information on the current status of Snow Leopard:

       

      Snow Leopard OSX Support Status

      http://line6.com/community/docs/DOC-1576

       

      Uninstalling Line 6 Software and Drivers

      http://line6.com/community/docs/DOC-1752

       

      Mac OSX Snow Leopard User Group   

      http://line6.com/community/groups/mac-osx-snow-leopard-user-group

       

      Copy/paste the following links (beginning with http) into your internet browser for additional Line 6 software information:

       

      Line 6 Monkey Installation and F.A.Q.

      http://line6.com/community/docs/DOC-3898

       

      Mac: USB Device Driver Installation

      http://line6.com/community/docs/DOC-1773

       

       

      Use the information in this link to optimize your computer to work with Line 6 Gear:

       

      Computer System Audio Optimization

      http://line6.com/community/docs/DOC-4201

       

      See your manual for more application information:

       

      Gearbox Program manual

      http://line6.com/community/docs/DOC-4839

       

      See the following information for setting up your Line 6 device as the soundcard on your computer:

       

      Setting up Line 6 device as External Sound Card on a Mac Computer: Video Tutorial

      http://line6.com/community/docs/DOC-1487

       

      Assigning your Line 6 Device as a Sound Card on your Mac Computer

      http://line6.com/community/docs/DOC-1454

       

  • Line6Andy Line 6 4,345 posts since
    Jun 5, 2006
    Currently Being Moderated
    Mar 11, 2010 3:37 PM (in response to rluthy)
    RE: Toneport FX USB Power Issues

    We just released drivers for Snow Leopard.  Please go the following link to download/install the latest drivers for your Line 6 GX.

       

      http://line6.com/software/

       

      Copy/paste the following links (beginning with http) into your internet browser for additional Line 6 software information:

       

      Line 6 Monkey Installation and F.A.Q.

      http://line6.com/community/docs/DOC-3898

       

      Mac: USB Device Driver Installation

      http://line6.com/community/docs/DOC-1773

       

      Video Tutorial: Setting up Line 6 device as External Sound Card on A Mac computer

      http://line6.com/community/docs/DOC-1487

       

      Use the information in this link to optimize your computer to work with Line 6 Gear:

       

      Computer System Audio Optimization

      http://line6.com/community/docs/DOC-4201

       

      You will want to ensure that the GX output is at 100%, then run the overall volume control from the bose system.  You will also want to replace the cable going from the GX to the Bose to see if that is the issue.

       

      If you are still having problems let us know and we can go from there.

  • ricksox UberGuru 11,641 posts since
    Mar 28, 2006
    Currently Being Moderated
    Mar 12, 2010 4:22 PM (in response to rluthy)
    RE: Toneport FX USB Power Issues

    Hello,

       

      Just to be certain that this is a hardware issue, have you tried plugging the GX into another computer just to be sure?

       

      If that's not possible for you to do please give us a call directly so we can help you get this sorted. Thanks.

       

      (818)575-3600

       

       

      Line6Miller

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