Hello,

    We saw this on Gearbox 1.71 but this was corrected in Gearbox 1.72. Please update if you have not already and let us know if you are still having problems.  If you are, please provide the following information:

  •     Line 6 Product:

  •     Flash memory, USB Firmware  versions installed:

  •     Line 6 Monkey version installed:

  •     Line 6 Drivers version installed:

  •     Line 6 Application (i.e. Riffworks, Line 6 edit, Gearbox) software and version:

  •     Operating System version

  •     Is this a dual boot system?  If yes, please list all applicable operating systems:

  •     CPU / Processor Type and Speed

  •     Amount of RAM

  •     USB Ports: (#, location, speed 1.0/2.0):

  •     USB Devices connected to on your system: (Including any HUBs):

  •     Security software installed on your system (anti-virus, pop-up blockers, firewalls):

  •     Audio recording programs on your system (i.e. Sonoma, Ableton, Cakewalk, Pro Tools, etc):

  •     Audio playback programs on your system (i.e. Real Player, Winamp, Itunes, WMP):

  •     Type of internet connection: Cable modem, DSL, satellite, dial up:

   Please note: Line 6 does not support satellite or dial up internet service

   General troubleshooting questions (choose N/A if it does not apply):

  •     Does Line 6 Monkey recognize your device?

  •     Have you reinstalled the drivers for this device directly from the Line 6 website for your OS?

  •     Are you connecting directly to a USB port on the back of your computer?

  •     Have you tried different USB cables and ports?

  •     Have you shut down all security software/other programs?

  •     Have you tried to replicate the problem on a different computer?

Hello,

  What I would suggest is rolling back to Gearbox 3.70 for now. Being a TonePort user, the 3.71 version adds no extra functionality for you.

  Look for this to be fixed in the next version of Gearbox due out next week.

  Line6Miller