Community: Gearbox not able to access Toneport DI Gold Model Pack after Gearbox 3.71 Update

Up to Discussions in GearBox

1616 Views 7 Replies Latest reply: Mar 17, 2010 4:38 PM by ralphwiggum

DGillespie

7 posts since
Aug 2, 2008

Currently Being Moderated

Mar 10, 2010 7:41 PM

Gearbox not able to access Toneport DI Gold Model Pack after Gearbox 3.71 Update

I recently upgraded my Gearbox Gold plug in to Rev 3.71 and can no longer access the Gold bundle model pack using the Toneport DI-G USB device that came with gearbox. I have re-installed the Toneport drivers and Gearbox and still can't access the Gold bundle patches even though the other presets (Clean, Crunch, and Heavy guitar etc.) all still work fine. I also seem to be able to access the Gold bundle patches using the Pod Farm application - even though I would prefer to use gearbox.

Is there something I need to do to re-authorize my gold bundle to work with gearbox?

Like (0)

Tags: toneport, gearbox, plug-in, problem

Line6Andy
4,345 posts since
Jun 5, 2006

Currently Being Moderated

Mar 11, 2010 4:47 PM (in response to DGillespie)
RE: Gearbox not able to access Toneport DI Gold Model Pack after Gearbox 3.71 Update

Hello,
This was a bug that was corrected. Please go the following link to download/install the Gearbox 3.72 software installer and Line 6 monkey intelligent updater and the latest drivers.

http://line6.com/software/

Copy/paste the following links (beginning with http) into your internet browser for additional Line 6 software information:

Line 6 Monkey Installation and F.A.Q.
http://line6.com/community/docs/DOC-3898

Windows: USB Device Driver Installation
http://line6.com/community/docs/DOC-4427

Video Tutorial: Installing Line 6 Drivers & Monkey to a Windows XP System
http://line6.com/community/docs/DOC-1464

Use the information in this link to optimize your computer to work with Line 6 Gear:

Computer System Audio Optimization
http://line6.com/community/docs/DOC-4201

See your manual for more application information:

Gearbox Program manual
http://line6.com/community/docs/DOC-4839

See the following information for setting up your Line 6 device as the soundcard on your computer:

Setting up your Line 6 device as External Sound Card within Windows XP: Video Tutorial
http://line6.com/community/docs/DOC-1427

Assigning your Line 6 Device as a Sound Card on your Windows XP Computer: Screen Shot Tutorial
http://line6.com/community/docs/DOC-1452

Report Abuse

Like (0)
- DGillespie
  7 posts since
  Aug 2, 2008
  
  Currently Being Moderated
  
  Mar 12, 2010 8:39 PM (in response to Line6Andy)
  Re: RE: Gearbox not able to access Toneport DI Gold Model Pack after Gearbox 3.71 Update
  
  Apparently version 3.72 is not available at the link you indicated - when will this version be released?
  
  Report Abuse
  
  Like (0)
mjunger2000
1 posts since
Sep 3, 2008

Currently Being Moderated

Mar 14, 2010 6:06 PM (in response to DGillespie)
Re: Gearbox not able to access Toneport DI Gold Model Pack after Gearbox 3.71 Update

Line6,
I have the same problem. I can not access my DI-G (gold) models after I agreed (with Line6 Monkey) to upgrade my drivers. Is there a fix or not? The link that was given doesn't give squat. I am fairly upset as I am a software engineer that gets stomped if I submit a fix to the public (and private sector customers) without an immediate fix for identified bugs....where is the fix????? It's March 14, 2010.
mjunger2000

Report Abuse

Like (0)
- DGillespie
  7 posts since
  Aug 2, 2008
  
  Currently Being Moderated
  
  Mar 16, 2010 11:40 AM (in response to mjunger2000)
  Re: Gearbox not able to access Toneport DI Gold Model Pack after Gearbox 3.71 Update
  
  After seeing some similar posts in the 'Gearbox' discussion group, I have rolled back to Gearbox rev 3.70 and everything is working again - not a great solution but it will work until 3.72 is available. I don't want to stay at 3.70 forever as I use Gearbox for other Line 6 devices as well (POD X3 etc.) so this work-around better not be permanent.
  
  Report Abuse
  
  Like (0)
  - ralphwiggum
    24 posts since
    Jan 7, 2007
    
    Currently Being Moderated
    
    Mar 16, 2010 5:04 PM (in response to DGillespie)
    Re: Gearbox not able to access Toneport DI Gold Model Pack after Gearbox 3.71 Update
    
    DGillespie,
    
    How did you roll back your Gearbox to 3.70 because I think I'm experiencing a similar issue as you and I want to roll back as well. It seemed to fix your problem. Did you do it through Monkey, Control Panel, the web site?
    
    Report Abuse
    
    Like (0)
    - DGillespie
      7 posts since
      Aug 2, 2008
      
      Currently Being Moderated
      
      Mar 17, 2010 10:05 AM (in response to ralphwiggum)
      Re: Gearbox not able to access Toneport DI Gold Model Pack after Gearbox 3.71 Update
      
      You just need to re-install version 3.70 (if you kept the old install executable you can use that - or it should still be available if you scroll back through the items in the 'Software Downloads' link after selecting the Gearbox application for your operating system). I always 'save' my previous versions on my PC (you can select Save or Run when you do a download) and then the install from that file. This makes it easier to go backwards if you have to or if you install on multiple machines.
      
      NB: As of last night, version 3.72 is available and seems to work with Toneport DI Gold!
      
      Report Abuse
      
      Like (0)
      - ralphwiggum
        24 posts since
        Jan 7, 2007
        
        Currently Being Moderated
        
        Mar 17, 2010 4:38 PM (in response to DGillespie)
        Re: Gearbox not able to access Toneport DI Gold Model Pack after Gearbox 3.71 Update
        
        Thank You DGillespie,
        
        I think I'll try Updating to 3.72. If that doesn't work I'll try rolling back to 3.70.
        
        In any case, thanks for the reply.
        
        Report Abuse
        
        Like (0)

Go to original post

Legend

Correct Answers - 5 points
Helpful Answers - 3 points

About
- Line 6 Story
- News
- Press
- Jobs
- Support
- Contact Us
Follow

Stay in the mix and in the know.
Subscribe

Latest offers, special deals and insider updates.

Mar 10, 2010 7:41 PM

Gearbox not able to access Toneport DI Gold Model Pack after Gearbox 3.71 Update

Actions

More Like This

Bookmarked By (0)

Legend

About

Follow

Subscribe