Hello,

    Please download and install Gearbox 3.72 and let us know if you are still having the problems.

  http://line6.com/software/

  Use the following links  for additional Line 6 software information:

  Line 6 Monkey Installation and F.A.Q.

  http://line6.com/community/docs/DOC-3898

  Windows: USB Device Driver Installation

  http://line6.com/community/docs/DOC-4427

  Video Tutorial: Installing Line 6 Drivers & Monkey to a Windows XP System

  http://line6.com/community/docs/DOC-1464

  Use the information in this link to optimize your computer to work with Line 6 Gear:

  Computer System Audio Optimization

  http://line6.com/community/docs/DOC-4201

  See your manual for more application information:

  Gearbox Program manual

  http://line6.com/community/docs/DOC-4839

  See the following information for setting up your Line 6 device as the soundcard on your computer:

  Setting up your Line 6 device as External Sound Card within Windows XP: Video Tutorial

  http://line6.com/community/docs/DOC-1427

  Assigning your Line 6 Device as a Sound Card on your Windows XP Computer: Screen Shot Tutorial

  http://line6.com/community/docs/DOC-1452