Hello,

   If you have updated to the latest Windows driver (4.0.2.3) you will want to optimize your system for running audio.  See the following links for more information:

  http://line6.com/community/docs/DOC-4201

  Microsoft Vista/7 Tweaks and Optimizations: Video

  http://line6.com/community/docs/DOC-1490

  If you need further assistance, please provide the following information:

  •     Line 6 Product:

  •     Flash memory, USB Firmware  versions installed:

  •     Line 6 Monkey version installed:

  •     Line 6 Drivers version installed:

  •     Line 6 Application (i.e. Riffworks, Line 6 edit, Gearbox) software and version:

  •     Operating System version

  •     Is this a dual boot system?  If yes, please list all applicable operating systems:

  •     CPU / Processor Type and Speed

  •     Amount of RAM

  •     USB Ports: (#, location, speed 1.0/2.0):

  •     USB Devices connected to on your system: (Including any HUBs):

  •     Security software installed on your system (anti-virus, pop-up blockers, firewalls):

  •     Audio recording programs on your system (i.e. Sonoma, Ableton, Cakewalk, Pro Tools, etc):

  •     Audio playback programs on your system (i.e. Real Player, Winamp, Itunes, WMP):

  •     Type of internet connection: Cable modem, DSL, satellite, dial up:

   Please note: Line 6 does not support satellite or dial up internet service

   General troubleshooting questions (choose N/A if it does not apply):

  •     Does Line 6 Monkey recognize your device?

  •     Have you reinstalled the drivers for this device directly from the Line 6 website for your OS?

  •     Are you connecting directly to a USB port on the back of your computer?

  •     Have you tried different USB cables and ports?

  •     Have you shut down all security software/other programs?

  •     Have you tried to replicate the problem on a different computer?