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1206 Views 8 Replies Latest reply: Mar 28, 2010 6:32 PM by tonec7 RSS
tonec7 Just Startin'
tonec7
11 posts since
Feb 4, 2010
Currently Being Moderated

Mar 12, 2010 12:04 AM

pod xt pro "is not valid line 6 hardware" what the?

Trying to update model packs on a pod xt pro i bought, but line six monkey tells me when i connect it directly to a usb port on the pc that the line 6 pod xt pro is not valid line 6 hardware. please inform line 6 customer support about this message to receive further instructions.

 

Why does everything line 6 have to be so difficult. CAN SOMEONE FROM LINE 6 CUSTOMER SUPPORT PLEASE HELP.  THIS IS GETTING BEYOND A JOKE.

  • Line6Andy Line 6
    Line6Andy
    4,345 posts since
    Jun 5, 2006
    Currently Being Moderated
    Mar 12, 2010 2:00 PM (in response to tonec7)
    RE: pod xt pro "is not valid line 6 hardware" what the?

    I just checked your account and there is nothing registered there so we do not have much to go on.  When and when did you get this unit?  Was it new or used?  Select "system", then scroll (using the select knob) to the ESN.  If the ESN is all zeroes this means that the unit may have been improperly repaired.  Please let us know and we can look into your situation further.

    • tonec7 Just Startin'
      tonec7
      11 posts since
      Feb 4, 2010
      Currently Being Moderated
      Mar 12, 2010 10:50 PM (in response to Line6Andy)
      Re: RE: pod xt pro "is not valid line 6 hardware" what the?

      Finally someone who wants to help.  ok i bought the unit second hand, came from a reliable source. i have tried unistalling and reinstalling all line 6 software but that didnt work.

      the esn is01000094.  i also ran the line 6 system giagnostic tool and will attatch the doc it raised. What could be the problem you think.  I know that esn is important and if all 0's then yeah i'll have it fixed but it's not so i am totally floored on this one.  If my memory serves me right, i had a similar problem running pod xt (not Pro).

       

      Your help would be greatly appreciated

      Attachments:
      • tonec7 Just Startin'
        tonec7
        11 posts since
        Feb 4, 2010
        Currently Being Moderated
        Mar 14, 2010 5:37 AM (in response to tonec7)
        Re: RE: pod xt pro "is not valid line 6 hardware" what the?

        STILL WAITING FOR A RESPONSE. MY ESN IS A VALID ONE, FOR SOME REASON MONKEY WON'T ACCEPT IT THRU USB. MIDI WORKS FINE. BUT MODEL PACKS CANT BE INSTALLED VIA MIDI. EVEN TRIED SAFE MODE, STILL NO SUCCESS

        • silverhead Expert Line 6 User
          silverhead
          7,254 posts since
          Apr 1, 2009
          Currently Being Moderated
          Mar 14, 2010 8:07 AM (in response to tonec7)
          Re: RE: pod xt pro "is not valid line 6 hardware" what the?

          Just so you know, Line 6 staff don't monitor this forum on weekends, so no point in getting further frustrated today. They'll return tomorrow, California business hours.

          • tonec7 Just Startin'
            tonec7
            11 posts since
            Feb 4, 2010
            Currently Being Moderated
            Mar 16, 2010 12:24 AM (in response to silverhead)
            Re: RE: pod xt pro "is not valid line 6 hardware" what the?

            Frustrated is far from what i am.  I understand we all have busy lives,i'm just seeking answers.  I've posted a line 6 system report, as well as provided my esn for the xt pro,which i dont think anyone has bothered to look at. a previous reply to my original post, states that they would appreciate if i provided info of the problem. I would appreciate if someone from line 6 tech support would respond and give me an answer.  I have even contacted the Australian service agent but that was in vain.  i have not heard from them.  Maybe there should be more than one service agent for the whole of Australia.  All i want is straight forward answer, no mumbo jumbo, just how to get this thing going.

  • Line6Andy Line 6
    Line6Andy
    4,345 posts since
    Jun 5, 2006
    Currently Being Moderated
    Mar 16, 2010 10:13 AM (in response to tonec7)
    RE: pod xt pro "is not valid line 6 hardware" what the?

    Hello,

        I ran the ESN you provided and it was for a PODxt (bean), not the rack-mounted PODxt Pro.  Is this correct?  You may have the original 1.0x firmware, which did not work via USB.  Select "system", then scroll (using the select knob) to see the flash memory.  If this is the case, you should update via MIDI using the procedure outlined here:

       

      MIDI: Functionality, Control, and Connectivity with Line 6 devices

      http://line6.com/community/docs/DOC-4287

       

      Podxt Series: Factory Reset, Reflash, and Firmware Updates

      http://line6.com/community/docs/DOC-3827

       

      If you are using a PODxt Pro (rack-mounted) your unit definitely has problems.  Was it purchased in Australia?  If so, you can send the unit to Musiclink fro repair.  If the unit was purchased outside of Australia you will want to contact your seller and arrange for a return.

       

    • tonec7 Just Startin'
      tonec7
      11 posts since
      Feb 4, 2010
      Currently Being Moderated
      Mar 17, 2010 12:27 AM (in response to Line6Andy)
      Re: RE: pod xt pro "is not valid line 6 hardware" what the?

      G'day,  just so line 6 are aware Musiclink dont actually repair line 6 equipment.  I called them today and they put me onto another company who does their work.  So Musiclink are out the door as far as being an option for repairs.  The people i spoke to said that he has seen this problem more than often and, quote " i would be charging you a stack of money for nothing" the unit does not have a problem its driver and software from line 6.  The pod is recognised by my system and tells me that when i plug it.  It's the monkey software, not a usb port, not an invalid esn, not a stolen unit, just poor support.  These driver that are available for download that support windows 7, vista dont work.  This is all info the repairer himself gave to me.  So now i dont know which way to turn.

    • tonec7 Just Startin'
      tonec7
      11 posts since
      Feb 4, 2010
      Currently Being Moderated
      Mar 28, 2010 6:32 PM (in response to Line6Andy)
      Re: RE: pod xt pro "is not valid line 6 hardware" what the?

      HI, i am still waiting for an answer to this problem.  I am now fully aware that line 6 choose to wipe their hands of any problem that remotely seem difficult.  To the best of my knowledge it's the usb port that cant communicate with the inferior software line 6 have produced.  I have spoken to a tech who has seen this problem hundreds of times before.

       

      MY BIGGEST CONCERN NOW IS THAT I HAVE PURCHASED THE MEGE EXPANSION PACK A WHILE AGO AND HAVE A GROWING FEAR THAT I WONT BE ABLE TO ACTIVATE THE PURCHASE ONCE I GEt THE DAMN THING WORKING.  LINE 6 PEOPLE IF YOU READ THIS LETS GET SERIOUS ABOUT CUSTOMER SUPPORT AND SERVICE, IT'S VERY DISSAPOINTING TO HAVE SUCH A GREAT PRODUCT, WITH SUCH BAD TECH SUPPORT!!!

       

      PLEASE HELP.

       

      By the way,did anyone run the line 6 diagnostic report i posted some weeks ago.  Thats the whole idea of the program, to provide line 6 tech with reports to diagnose the problem isnt it????????????????????????????????????  By the looks of things i guess not!!!!!!

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