Community: I purchased a PODxt Live that does not work

Up to Discussions in POD 2.0, PODxt Family, Pocket POD, FloorPODs

969 Views 4 Replies Latest reply: Mar 21, 2010 12:42 AM by LordsWarrior

jraley

2 posts since
Mar 11, 2010

Currently Being Moderated

Mar 17, 2010 4:07 PM

I purchased a PODxt Live that does not work

It is registered in my name but I bought it from an individual used, not a dealer. It powers on and the LCD screen lights up, the Amp, STOMP, and MOD lights light up as well and nothing else happens. I tried to reflash the Flash Memory but, it doesn't report what version is on it and doesn't let me install an update.

What are my options? Is it still under warranty?

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Line6Hugo
6,556 posts since
Apr 8, 2007

Currently Being Moderated

Mar 17, 2010 4:49 PM (in response to jraley)
RE: I purchased a PODxt Live that does not work

jraley,

Per our phone conversation we have determined that the PODxt Live has a hardware problem that would need to be fixed by an authorized service center:

http://line6.com/service_centers/

Regards,

Line6Hugo

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- jraley
  2 posts since
  Mar 11, 2010
  
  Currently Being Moderated
  
  Mar 17, 2010 6:12 PM (in response to Line6Hugo)
  Re: RE: I purchased a PODxt Live that does not work
  
  The person I bought it from is looking for the receipt. Is there any way to run the serial number to see if it is out of warranty?
  
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Line6Hugo
6,556 posts since
Apr 8, 2007

Currently Being Moderated

Mar 18, 2010 11:50 AM (in response to jraley)
RE: I purchased a PODxt Live that does not work

jraley,

Unfortunately, we cannot look up the date of purchase as our database does not include the sales reports of our dealers.

Regards,

Line6Hugo

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- LordsWarrior
  10 posts since
  Mar 27, 2008
  
  Currently Being Moderated
  
  Mar 21, 2010 12:42 AM (in response to Line6Hugo)
  Re: RE: I purchased a PODxt Live that does not work
  
  This fault is so common (is all over the forum for this model).
  
  I have th exact same thing.
  
  It would be good for Line 6 to investigate this further. If its a common component that does this (the orange creen plus 3 pedal lights on) then making it available to be replaced would be good support.
  Going to a service centre is really pricey compared to the cost of the actual unit.
  
  -LW
  
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Mar 17, 2010 4:07 PM

I purchased a PODxt Live that does not work

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