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5038 Views 16 Replies Latest reply: Jan 3, 2013 10:09 AM by killbox118 RSS
iconnex Just Startin'
iconnex
5 posts since
Aug 11, 2010
Currently Being Moderated

Aug 21, 2010 7:57 PM

Line6 Backtrack constant white light - device not working

Hi,

I did recently restore defaults (formated the device) and since then the Backtrack does not work. It goes through light change proces after connected to the PC, gets detected and then white steady light comes and stys like that. I also tried to find the way of updating firmware version as my is 0.10.0A (not sure if it current) but there is nothing available from Line6. I am usinging it (wen it works) on Windows7.

Anyone had same issue?

Thanks

  • Kneehow UberGuru
    Kneehow
    6,750 posts since
    Dec 26, 2007
    Currently Being Moderated
    Aug 24, 2010 3:36 PM (in response to iconnex)
    RE: Line6 Backtrack constant white light - device not working

    Hi,

       

      A few questions to help us understand what's been done so far (clarification questions):

       

      1. Hopefully you didn't, but when you said "formatted device", do you mean when it was connected via USB to a host computer, then right-clicking on the "Removable Disk" device and choosing the option to format it from Windows 7?

       

      2. If the answer to #1 is "yes"... the only thing I can suggest is a hard reset attempt (push in the contact switch on the side of the unit with a paperclip), although I'm not sure it'll do much help. Reformatting the device will wipe out the system firmware.

       

      3. I see you're writing us from Australia. If you purchased this Backtrack as a new product, when and where did you purchase it from?

       

      Regards,

      L6Perry

    • iconnex Just Startin'
      iconnex
      5 posts since
      Aug 11, 2010
      Currently Being Moderated
      Aug 24, 2010 5:41 PM (in response to Kneehow)
      Re: RE: Line6 Backtrack constant white light - device not working

      Hi,

      I've purchased it in Canberra, ACT, Australia on the September 7, 2009 for AUD $189.00 Serial Number (21) BTK0S5840000451.

      To clarify, yes, unfortunately I did that stupid thing by formatting it as a removable drive from Win7. I did resset it with the paper clip and attempted to get the new firmware but there is nothing that I can find. I am very surprised that Line6 does not offer that as an download option under support section, because what happens when you are forced to do it due to corrupted files?

      However, if you could help or suggest anything I would be greatly appreciative as it is a great product and I don't want to lose it.

      Thank you for getting in touch with me.

      Regards

      Ivan

  • ricksox UberGuru
    ricksox
    11,600 posts since
    Mar 28, 2006
    Currently Being Moderated
    Aug 27, 2010 11:16 AM (in response to iconnex)
    RE: Line6 Backtrack constant white light - device not working

    Hi,

       

      I created a support ticket for you so we can resolve this issue. Please respond to the ticket. Thanks.

       

      Q: What is a support ticket?

      A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.

       

      Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.

       

       

      http://line6.com/account/tickets/view/

       

       

      Line6Miller

  • dere Just Startin'
    dere
    1 posts since
    Jun 6, 2010
    Currently Being Moderated
    Sep 13, 2010 1:09 PM (in response to iconnex)
    Re: Line6 Backtrack constant white light - device not working

    I have the same problem, when i turn my backtrack on it will constantly glow light and won't respond to any buttons. In difference to iconnex i didn't delete any files on the backtrack though. Is there any solution for this problem yet?

    I can see all the files when connected to a computer.

    Therefore my windows created a bootex.log file on the backtrack, apparently it was connected while booting windows and windows did a chkdsk on the backtrack and repaired the files /USER/.MAP /UNMARKED/.MAP /MARKED/.MAP. According to the bootex.log file these 3 files had an unvalid size, but windows could repair them. However there is no /MARKED/.MAP file on the backtrack. /USER/.MAP and /MARKED/.MAP exist, i tried to delete them but apparently they can't be deleted.

     

    I tried the hardware reset thing with the paperclip but without success.  Sadly I don't have warranty for this product anymore.

     

    I would be very thankful if someone figures out how to fix this.

  • line6lm Iknowathingortwo
    line6lm
    594 posts since
    Sep 17, 2008
    Currently Being Moderated
    Sep 24, 2010 4:45 PM (in response to iconnex)
    RE: Line6 Backtrack constant white light - device not working

      Tracking#: 1ZA21W066730058495

    • schnupp Just Startin'
      schnupp
      3 posts since
      Nov 21, 2010
      Currently Being Moderated
      Nov 21, 2010 7:29 AM (in response to line6lm)
      Re: RE: Line6 Backtrack constant white light - device not working

      i have the same problem. cannot find system software or firmware for my backtrack mic, nor can I find the "tickets" you refer to for the other users. please help!!!!!!

      • schnupp Just Startin'
        schnupp
        3 posts since
        Nov 21, 2010
        Currently Being Moderated
        Dec 8, 2010 2:48 AM (in response to schnupp)
        Re: RE: Line6 Backtrack constant white light - device not working

        Hello! Still no answer! Still no sign of the "ticket" either.

        Come on guys from Line 6: this really seems to be a recurrent problem with your piece of kit! Please be aware that Windows Vista actually tells people that they *have to* format the device to make it work when they plug it in, so you can hardly blame them if they do as they are told. My son made that mistake - hasn't yet learned that one must never trust Windows - but it's really not his fault if he does as instructed, and if your device is meant to be Windows compatible then you really should have something available to fix this!!!!

        How hard can it be to put the system software on your website so that people like us can download it and copy it back on?

        • killbox118 Just Startin'
          killbox118
          5 posts since
          Jan 3, 2013
          Currently Being Moderated
          Jan 3, 2013 10:09 AM (in response to schnupp)
          Re: RE: Line6 Backtrack constant white light - device not working

          I actually don't work here so bear with me if this stuff doesn't work. I figured I'd help you out (if I could).

           

          Go to this link: http://line6.com/software/index.html

          and under Products select Backtrack or Backtrack + mic, whichever one you have. This will download the Setup Utility. The original software that came loaded on your backtrack. If that is still installed on your PC, find a paperclip and hit the reset button on the side of your Backtrack, it's located next to the headphones icon (right above it actually). You backtrack should flash warm colors (red/orange/yellow) when you try to turn it on. Connect it to your computer and reload the Software in your backtrack like you did when you first got it.

           

          Hope that helps! I've done all I can.

  • eyewarp Just Startin'
    eyewarp
    1 posts since
    Apr 7, 2011
    Currently Being Moderated
    Apr 10, 2011 4:15 AM (in response to iconnex)
    Re: Line6 Backtrack constant white light - device not working

    Hi, i have the same problem with my bt + mic now it is just a lump of plastic,please can you help with software ,i have tried everything ,hours spent on the problem ,tickets raised etc etc .It looks like i will have to bin it .this is obviously not a one off HELP.

  • parkey67 Just Startin'
    parkey67
    1 posts since
    Feb 26, 2009
    Currently Being Moderated
    Aug 14, 2011 9:24 AM (in response to iconnex)
    Re: Line6 Backtrack constant white light - device not working

    When I connect My Backtrack+ Mic to my computer, It gets recognised and then disconects, then Reconnects and disconnects several times untill it finally isn't recognised at all. Sometimes a hard reset seems to cure the problem but not always. WHAT TO DO? Getting support and navigating this site is way more difficult than it needs to be!

    • killbox118 Just Startin'
      killbox118
      5 posts since
      Jan 3, 2013
      Currently Being Moderated
      Jan 3, 2013 9:56 AM (in response to parkey67)
      Re: Line6 Backtrack constant white light - device not working

      From a Pc nerd's perspective, it sounds like one of three things (I can't be certin though);

      1. An issue with the USB port on your Computer. Try using a different port (plug) or maybe a different Computer altogether.
      2. An issue with the cord you're using. Try changing USB cords used to connect Backtrack to you PC. The cords are standard MP3 to USB cords and they're not hard to find.
      3. An issue with the USB port on your Backtrack. If the above two don't work, it might be the third. In which case, you might still be good for that warrenty. If not? God help you...

       

       

      Also, it might be an issue with your windows settings. I don't think there's anything in there that stops USB connections randomly like that, but who knows?

       

      Sources:

      I'm a nerd...

  • leroygabrielse Just Startin'
    leroygabrielse
    2 posts since
    Aug 10, 2011
    Currently Being Moderated
    Jan 18, 2012 11:49 AM (in response to iconnex)
    Re: Line6 Backtrack constant white light - device not working

    I have the same problem here, windows said me that i have to format the device to go further. But now all the files on the backtrack are deleted. How can i solve this?

  • dolcexmate Just Startin'
    dolcexmate
    1 posts since
    Jun 3, 2008
    Currently Being Moderated
    Jun 25, 2012 4:02 AM (in response to iconnex)
    Re: Line6 Backtrack constant white light - device not working

    Hello,
    i hae the same probleme. Is there nothing to do?

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