Currently Being ModeratedAug 30, 2010 1:27 PM (in response to lestercruz)Re: RE: MY M13'S LCDS ARE SCREWING UP.
As far as I'm aware, this isn't a known issue as stated. However, the fact that you have had two units exhibit the same behavior is a concern to me.
What I'd like to do is create a support ticket for you and see what we can do for you in regards to warranty repair or replacements.
I apologize for this as I know how frustrating it can be to have to deal with gear that is failing.
Q: What is a support ticket?
A: A support ticket allows you to directly correspond with a Line 6 Support Representative. An email will be sent to you from Line 6 containing a link if a Line 6 support representative determines that a ticket is necessary to troubleshoot your issue. Please follow the link in the email to view your open ticket to work one on one with Line 6 Support.
Please note: Sometimes support tickets will be filtered to spam and junk folders. If you did not receive an email from us indicating that a ticket has been created, please make sure to check those folders in your email host.
Edit: I missed the part where you said you returned it. If there is anything else we can do please let us know.
Currently Being ModeratedSep 2, 2010 4:27 AM (in response to ricksox)Re: RE: MY M13'S LCDS ARE SCREWING UP.
Hi, I noticed that since updating my firmware to 2.01 today (just bought the M13 yesterday) that the LCD's are acting weird. Some of the pixels are messed up and out of place but as soon as I turn a knob to tweak that parameter it corrects itself and then if I go to another pedal and come back to it...it;s till fine. Has anyone else seen this? Thanks, Derek
Currently Being ModeratedSep 1, 2010 9:25 PM (in response to dschaaf)Re: RE: MY M13'S LCDS ARE SCREWING UP.
dschaaf, the missing pixels are an addition to the 2.01 firmware. They're used to indicate the heel and toe position of an expression pedal. If you don't have an expression pedal, the missing pixels still show up sometimes, but if you were to plug it in and sweep through it you would see the bar adjust from the one missing pixel to the other.
It's actually a nice feature to have if you use an expression pedal to control your parameters.
Hope that clears it up for you.
Currently Being ModeratedSep 1, 2010 9:36 PM (in response to Kornflake19)Re: RE: MY M13'S LCDS ARE SCREWING UP.
That is a very different issue.
and mods, please dont mark my thread as "answered".
here are pictures of my LCD Screwup, and im still wanting to buy an m13 but i know i cant because im afraid to get that problem. Was wondering by when will an issue fix come out?
- ImageShack, free image hosting, free video hosting, image hosting, video hosting, photo image hosting site, video hosting site.png (114.7 K)
- ImageShack, free image hosting, free video hosting, image hosting, video hosting, photo image hosting site, video hosting site-2.png (126.0 K)
- ImageShack, free image hosting, free video hosting, image hosting, video hosting, photo image hosting site, video hosting site-1.png (87.9 K)
Currently Being ModeratedSep 2, 2010 5:47 PM (in response to lestercruz)Re: RE: MY M13'S LCDS ARE SCREWING UP.
Sorry about that lester. I didn't know how to answer your question but did know the other one. I didn't mean to turn attention away from your initial post, I was just trying to help out the other guy.
Good luck with the screen.