Community: M9 Issue - Entering Loop Mode Randomly

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1200 Views 10 Replies Latest reply: Feb 14, 2011 9:25 AM by ToneBum

ToneBum

18 posts since
Jan 28, 2010

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Oct 4, 2010 3:21 PM

M9 Issue - Entering Loop Mode Randomly

Line 6,

Up until now, my M9 has been great. But recently it will randomly enter loop mode in the middle of a gig/session/rehearal. I captured the problem on camera for you to better understand the issue. In this case, it occured right after tapping in a tempo for a delay (this is when it happens most often) but it has also happened other times wihtout me touching the tap pedal at all. The metal switch seems to be working fine (not getting stuck down) so that leaves me thinking it may be a software issue or an internal harware issue. Any information would be helpful. Thanks.

http://www.youtube.com/watch?v=nr1Ji34Yt5Y

Devan Bumstead

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Tags: loop, issue, tap, mode, looper, m9, sticking, stick, lach, latching

Line6david
5,196 posts since
Jan 27, 2010

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Oct 5, 2010 5:04 PM (in response to ToneBum)
RE: M9 Issue - Entering Loop Mode Randomly

Hi,

Have you tried a factory reset on the M13?

Press and hold Looper Controls to enter the setup menu. In FX UNIT 4, turn the Model Select knob until the corresponding display shows RST FACT. Press down on the Model Select knob twice to complete the reset.

Thanks,
David
Line 6 Customer Support

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- ToneBum
  18 posts since
  Jan 28, 2010
  
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  Oct 6, 2010 7:26 AM (in response to Line6david)
  Re: RE: M9 Issue - Entering Loop Mode Randomly
  
  Ahhh, except that I have a M9, not a M13 so I don't have a FX4....I'll look up how to do a system restart on the M9 and try that.
  
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- ToneBum
  18 posts since
  Jan 28, 2010
  
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  Oct 6, 2010 7:46 AM (in response to Line6david)
  Re: RE: M9 Issue - Entering Loop Mode Randomly
  
  Nope, a factory reset and a flash memory reset did not fix the issue...so is it possibly an issue with the switch internally?
  
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Line6Hugo
6,580 posts since
Apr 8, 2007

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Oct 7, 2010 10:23 AM (in response to ToneBum)
RE: M9 Issue - Entering Loop Mode Randomly

Re-installing the flash memory was my next recommendation, but if that did not work, it will need to go to an authorized service center as it seems there is a hardware problem with the M9.

http://line6.com/service_centers/

Regards,

Line6Hugo

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- ToneBum
  18 posts since
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  Oct 8, 2010 8:22 AM (in response to Line6Hugo)
  Re: RE: M9 Issue - Entering Loop Mode Randomly
  
  That's what I figured. There's a service center by me so I'll pursue that route. For anyone else having this issue, I'll report back after I get it serviced and let you know what the source of the issue was.
  
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ToneBum
18 posts since
Jan 28, 2010

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Oct 23, 2010 2:17 PM (in response to ToneBum)
Re: M9 Issue - Entering Loop Mode Randomly

Line 6,

First off, my issue has not been resolved. Secondly, since I cannot contact any listed service center in my area, I requested an RMA form from you on Tuesday (10/18/10) but have not yet heard a response. When should I expect to be contacted?

Devan

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ToneBum
18 posts since
Jan 28, 2010

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Dec 11, 2010 4:00 PM (in response to ToneBum)
Re: M9 Issue - Entering Loop Mode Randomly

L6 PLEASE READ!!!!

I was able to find a local authorised L6 service tech in my area (Mars Amp Repair, Englewood, Colorado http://www.marsamprepair.com/) and gave them my M9 to repair. I finally got my pedal back after a TWO MONTH wait, and as it turns out, the problem DID NOT GET SOLVED!!! I really don't want to go back to that tech because I can't afford to wait another 2 months for them not to solve the problem again!

They replaced all 7 lightpipes and the main circuit board but clearly the problem was something else. Needless to say, the thing that ticks me off the most is that they clearly didn't spend any amount of time testing the pedal after they replaced the parts because the issue occurred within 5 minutes of me turning on the pedal.

WHAT DO I DO NOW? My 1 year warranty will expire in January and I NEED to get it taken care of before then.

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- bassman60
  85 posts since
  Feb 14, 2007
  
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  Dec 14, 2010 4:41 PM (in response to ToneBum)
  Re: M9 Issue - Entering Loop Mode Randomly
  
  If you reported the problem, had it serviced under the warranty and it didn't get fixed before the warranty ran out, they oughta, really oughta honor the warranty for that one issue. I can't believe Line 6 would say, 'it didn't get fixed before the warranty ran out, you're outta luck.'
  
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bobburnett9
3 posts since
May 9, 2010

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Feb 12, 2011 2:58 PM (in response to ToneBum)
Re: M9 Issue - Entering Loop Mode Randomly

I've had the same problem happen on gigs. I reported it months ago but Line 6 suggested it was user error.

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ToneBum
18 posts since
Jan 28, 2010

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Feb 14, 2011 9:25 AM (in response to ToneBum)
Re: M9 Issue - Entering Loop Mode Randomly

Finally, the issue is solved. After sending it to an authorised L6 tech in my area and getting it back UNrepaired, I got L6 to agree to take a look at it. They were able to fix the problem by replacing the tap tempo switch...easy as that I guess. The nightmare is over and my M9 works as it should again. Thanks!

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Oct 4, 2010 3:21 PM

M9 Issue - Entering Loop Mode Randomly

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